- Supervise activities of Inside Sales/CSR and Sales Assistant and provide input and support to Sales Account Managers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation. Foster positive relationships with Customers via timely and thorough follow-up to inquiries and requirements.
What You Will Do
Essential Job Functions:
- Manage the status of all customer Orders, Returns, Complaints and Requests
- Ensure Customer inquiries/issues are addressed/ resolved to completion
- Ensure accuracy of data and requirements in SAP
- Manage execution, requirements, and maintenance of Customer Programs
- Resolve Order related issues with intercompany departments
- Issue Quotations and follow-up on the results
- Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
- Oversee procedure compliance in line with Company guidelines
- Provide guidance and coaching on day-to-day challenges and issues
- Handle schedule, arrange workload, delegate tasks, and maintain personnel records
- Set performance goals and measurement standards
- Arrange and provide training based on changing or new requirements
- Guide team members and participate in communications with Sales and Customers
Supplementary Functions :
- Prepare Order, RMA and Forecast status reports.
- Backup Account/Sales Managers during Travel
- Update Customer portals
- Issue open order ECOs
- Provide status and performance reports to Manager as needed
Who You Are (Basic Qualifications)
- Excellent written/verbal communications skills, 3+ years industry experience, leadership capability
- 5 years of fiberoptic or related experience
- BA/BS preferred
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
