Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.
Facility managementAssist to monitor the Office Facilities & Critical Environment
Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
Assist to deal with emergency and arrange ad-hoc repair
To follow established escalation procedures and incident reporting procedures
Office equipment & environment managementAssist FM/FO to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
Assist FM/FO to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
Vendor managementTo assist client/FM to bid the contractors.
Understand clients' needs.
Assist to evaluate the contractors’ service performance.
Customer Service / Client RelationshipsTo arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
To handle confidential document destruction and document archiving.
Keep good communication with clients.
Coordinate and support Global Souring in related purchasing & services.
Ensured Key Operations Procedures are followed to ensure service standards are maintained.
Payment/ billing managementAssist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
To assist client/FM to do accrual.
To assist update premise pool/general pool allocation key on monthly basis.
Space managementAssist to provide the accurate seating plan to support space management on monthly basis.
Assisted FM team to seek ways to constantly reduce costs and improve operational standards
Keep good communication with landlord and have the monthly meeting with Landlord.
To assist client/FM to do report work, including monthly report and CEM KPI review etc.
Supervise the receptionist, tealady and security guards
Back up receptionist when necessary (during lunch time and leave)
Assist client/FM to do restacking or relocation of staff.
Any other duties assigned by the client / FM.
Client satisfaction
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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