Fulfilment Operations Team Leader

Job ID: 21751CN

Date posted: 17/07/2025

• University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
• 1-2 years of experience in leading people with proven record of successful leadership delivering both business result and people development.
• Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
• Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals
• Good computer skills
• Ability to implement structural way of working within the area of responsibility
• Ability to communicate confidently and clearly in English
• Problem-solving experience.

• Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost.
• Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.
• Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
• Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.
• Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

• taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
• striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience.
• secure development and well-being environment for our many co-workers in Unit Fulfilment.
• enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
• continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.