Logistics & Fulfilment Manager (Hub)

About the role:

The Logistics & Fulfilment Manager (Hub) is responsible for overseeing all logistics, warehousing, and order fulfilment operations at the hub. This role ensures efficient, accurate, and timely handling of inventory, order processing, dispatch, and returns, while maintaining the highest standards of safety, compliance, and customer satisfaction.

Key Responsibilities

Hub Operations & Fulfilment

Oversee day-to-day hub operations, ensuring smooth inbound and outbound logistics.

Ensure accurate picking, packing, and dispatch of orders to meet or exceed customer SLAs

Liaise with customer service and sales for priority and exception handling

Ensure logistics operations run efficiently and adhere to company policies and operational standards.

Cross-border & Regional Logistics

Manage cross-border shipments, working with carriers, customs brokers, and freight forwarders.

Ensure full compliance with regional trade regulations, local import/export laws, and company policies.

Vendor & 3PL Management

Select, contract, and manage 3PL warehousing and logistics partners; evaluate performance against SLAs and KPIs.

Build strong relationships with freight forwarders, local couriers, and last-mile partners for high service quality.

Lead contract negotiations for transport, warehousing, materials handling, and value-added service

Process Improvement

Identify and implement continuous improvement initiatives for cost, speed, and service quality

Leverage technology TMS to enhance productivity and data visibility.

Lead or participate in regional logistics projects and network expansion initiatives.

About you:

Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field. Master’s preferred.

Minimum 5 years of progressive experience in logistics, warehouse, or fulfilment management, preferably in the Asia-Pacific (APEC) region.

Strong organizational and multitasking abilities.

Excellent written and verbal communication skills (English required; relevant Asian languages highly desirable)

Excellent communication and interpersonal skills.

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Ability to work under pressure and meet deadlines.

Detail-oriented with a strong focus on accuracy

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.