DESCRIPTION
Following SOP and other requirement to validate data/information provided by customer.
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.
Contacting with customer if the data/information is unclear/incorrect.
Key in the data/information in system. Make sure the data/information in system is correct and align with SOP/requirement.
Escalating issues and problems encountered in daily work.
Collaborating with origin and destination logistics teams and other service providers to solve shipment issues
Act as 1st Tier support for Seller Service queries related to shipments
Any Add-hoc task assigned by leaders.
BASIC QUALIFICATIONS
- 2+ years working experiences
- Good at MS Office applications (Excel, Word, Outlook).
- Ability to meet deadlines, prioritize workloads, maintain a strong attention to detail, and work independently.
- Customer oriented mindset, have a sense of urgency in completing all departmental and personal goals
- Willing to take additional duties/tasks assigned by leadership as business related services and products continue to expand.
- Good written/read communication skills in English
PREFERRED QUALIFICATIONS
- Working experiences in international forwarding/Customer service Fields
- Continuously learning working related skill and knowledge
- Good verbal communication skills in English
- Process improvement mindset in daily work, able to identify and escalate the issues.
- Work at flexible schedule/shift/work area, including weekends, nights, and/or holidays if needed
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
举报职位
