Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in digital marketing, sales, or multi-functional project management leadership with customer impact.
- Experience in strategy, analytics, or insight-based product solutions.
Preferred qualifications:
- Master’s degree or MBA in Statistics, Economics, Engineering, or a related field.
- 4 years of experience in managing insights, analytics, client management or consulting oriented projects driving customer success across cross-functional stakeholders.
- Experience using analytics to solve product or business problems (e.g. SQL), querying databases or statistical analysis.
- Experience in cross-functional and multi-layered stakeholder project management.
- Experience driving complex business outcomes and customer solutions through collaboration.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
The Customer Success Acceleration (CSA) team, is part of the gTech Ads GCS team within gTech. Our primary objective is to drive Customer Success through strategic partnerships, utilizing our team’s diverse in-depth cross-product expertise and customized client solutioning, helping advertisers achieve their top-line Customer/Marketing objectives.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Drive high impact across markets, customers, and stakeholders through strategic multi-dimensional problem-solving and cross-functional collaboration, delivering an excellent experience to Google customers.
- Cultivate decision-making and thought-leadership with Sales in enabling business/performance growth through systematic interventions, and ensure customer portfolio sustains effective business growth.
- Develop advanced frameworks and customer solutions and help activate these with the right customers for long-term trust and value, review opportunities to scale these across businesses and markets.
- Serve as a point of contact and subject matter expert in the region/business model, and elevate complex, multi-quarter projects by pitching/suggesting new proposals and leading project planning, project groups, and execution.
