Room Attendant
Mandarin Oriental, Shenzhen is looking for a Room Attendant to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
The 178-room Mandarin Oriental, Shenzhen is situated in one of the prime spots in the southern city, in the stunning UpperHills building, with a panoramic perspective of the city’s soaring skyline and lush parklands. With easy downtown access, Mandarin Oriental, Shenzhen, has a total of eight restaurants and bars, including a gourmet Cantonese outlet helmed by acclaimed celebrity Chef Fei, as well as a best-in-class Spa and Wellness facilities including a dramatic indoor swimming pool. Well known for its uncompromising levels of personalised and bespoke services, Mandarin oriental, Shenzhen was recognised as the first Forbes travel guide five-star hotel of the city.
About the job
Based at the Mandarin Oriental, Shenzhen within the Rooms Division in Shenzhen, the Room Attendant is responsible for the cleanliness and supply of guest rooms including the mini bar items and the comfort of all hotel guests as set by the procedures and standards. The Room Attendant reports to the Floor Supervisor.
As Room Attendant, you will be responsible for the following duties:
- Pick up work assignments from the Housekeeping Department and review any questions. Sign in and out on the attendant sheet and the floor keys. Report on assigned areas with required keys, equipment, supplies, etc.
- Clean guest rooms following the established procedures and standards
- Report any damage or maintenance to Housekeeping
- Report any items found in check-out rooms to Housekeeping office
- Response to guest requests in a timely manner
- Maintain the cleanliness of work area and all the cleaning equipment
As Room Attendant, we expect from you:
- Minimum 1 year’s relevant working experience in similar capacity
- Passionate, adaptable and flexible
- Excellent communication and organization skills
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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