Recruiter

About Us

The Role

Purpose and Position in Organisation Volume and Standard Touch Recruiters will support client hiring managers with filling their vacancies to target start dates, ensuring all quality thresholds and SLAs/KPIs are met. They will manage the end-to-end recruitment process working in conjunction with colleagues in teams such as Sourcing and Administration, utilizing relevant recruitment technology applications. They will deliver excellent recruitment services to the client in line with agreed service levels, acting as the custodian of candidate quality and the hiring manager experience. People Manager No Career Level 2 - Specialist Performance Outcomes/Accountabilities (specific targets to be set by accounts) • Stakeholder Relationships • Maintain or achieve x% improvement on average annual Client CSAT score. • Maintain or achieve x% improvement on average annual Candidate CSAT score. • Recruitment Delivery • x% compliance against client SLAs/KPIs £x liabilities for failed SLAs/KPIs where applicable and measurable for the client. • Achieve/exceed monthly hiring/productivity target. • Technology and Compliance • x% data integrity and reporting accuracy for all required ATS and CRM/manual tracker data fields, as outlined in the account operations manual. • x% compliant with all relevant legislation/client compliance/AMS Business Assurance requirements.

Key Accountabilities

Client Stakeholder Relationships • Create and maintain trusted partner relationships with hiring managers/Talent Acquisition Managers. This includes being responsible for the end-to-end delivery of recruitment services to them, advising them on the recruitment process and ensuring that timelines are correctly identified and met • Inform attraction strategies, working with Sourcing and hiring managers to correctly identify approach based on market and hiring demands • Make recommendations for best fit and skills profile, coaching hiring managers on what may or may not be achievable Internal Stakeholder Relationships • Monitor funnel metrics in partnership with Sourcing to ensure bottlenecks are identified and addressed ahead of time • Collaborate effectively with relevant teams, such as Sourcing and Administration teams to ensure a smooth client and candidate experience • Mentor supporting teams, such as Sourcing and Administration teams on best practice approaches and client culture, supporting them in achieving success in their roles Recruitment Delivery • Ensure the recruitment service is delivered in line with contractual obligations and client service level agreements • Lead vacancy consultation discussions in partnership with the Sourcer to agree the recruitment plans with hiring managers– this includes role requirements, sourcing strategy, DEI requirements, pay range, agreed timeframes, responsibilities of all involved, and the selection process. • Collaborate with Sourcing team on the iterative process of narrowing down high-quality candidates and jointly review the shortlist with the hiring manager • Deliver excellent candidate experience in conjunction with the Sourcer; managing candidate satisfaction with the recruitment experience, from initial interview to start date • Support the hiring manager with hiring decisions and guide them in determining an appropriate offer • Manage the offer process and close the candidate • Proactively manage future demand by facilitating demand planning meetings to discuss forecasts with client resourcing lead team.

Skills & Experience

• Experience of managing client or customer relationships • Experience of using technology in a professional environment • An awareness and basic understanding of the need for compliance and legislation • Experience of working with remote teams • Expertise in a market sector or talent segment，better in FMCG/Retail • Working knowledge of recruitment technology and databases • Understanding of legislation affecting area of work (e.g. age discrimination, employment risks for contractors, OFCCP) • Knowledge of various candidate sourcing strategies (e.g. web sourcing, networking, advertising and database searching) • Additional language skills，English

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