Parts order specialist

Job Title

Job Description

Location: Suzhou-2.5 Industry Park

In this role, you have the opportunity to

• Understand Philips products and parts knowledge
• Great potential and many opportunities to become a people leader.
• Have a whole view of Philips Service Delivery business process.
• Collaborate and communicate with cross-functional teams to achieve success.
• Digital and automation skill learning and practice opportunity.

You are responsible for

• Outsourced staff Management
• Provide coaching to outsourced parts administrators who make process errors and document relevant performance issues
• Conduct performance evaluations for team members
• Offer support to employees, including addressing and alleviating negative emotions
• Employee Escalation case Handling
• Provide support for special cases
• Clarify ambiguous processes and confirm special contract terms
• Handle feedback on warehouse and logistics abnormalities
• CCC Parts related Process optimization IT Tools Optimization and collaboration with the IT team and other service teams (e.g., FSE - Field Service Engineers / Contract Management Team) Ad-hoc activities assigned by the management team

You are a part of

The Service Management Team, which adheres to the "Customer First" principle and aims to deliver the highest-quality service to customers through high-quality and efficient collaboration

To succeed in this role, you should have the following skills and experience

• Education: Bachelor’s degree.
• Good at English reading and writing, listening and speaking are preferred (CET 4 and above).
• Familiar with Microsoft office suite.
• Excellent communication and interpersonal abilities
• Problem-solving mindset and ability to handle escalations efficiently
• Familiarity with spare parts operations and related systems is preferred