Job Title
Parts order specialistJob Description
Location: Suzhou-2.5 Industry Park
In this role, you have the opportunity to
- Understand Philips products and parts knowledge
- Great potential and many opportunities to become a people leader.
- Have a whole view of Philips Service Delivery business process.
- Collaborate and communicate with cross-functional teams to achieve success.
- Digital and automation skill learning and practice opportunity.
You are responsible for
- Outsourced staff Management
- Provide coaching to outsourced parts administrators who make process errors and document relevant performance issues
- Conduct performance evaluations for team members
- Offer support to employees, including addressing and alleviating negative emotions
- Employee Escalation case Handling
- Provide support for special cases
- Clarify ambiguous processes and confirm special contract terms
- Handle feedback on warehouse and logistics abnormalities
- CCC Parts related Process optimization IT Tools Optimization and collaboration with the IT team and other service teams (e.g., FSE - Field Service Engineers / Contract Management Team) Ad-hoc activities assigned by the management team
You are a part of
The Service Management Team, which adheres to the "Customer First" principle and aims to deliver the highest-quality service to customers through high-quality and efficient collaboration
To succeed in this role, you should have the following skills and experience
- Education: Bachelor’s degree.
- Good at English reading and writing, listening and speaking are preferred (CET 4 and above).
- Familiar with Microsoft office suite.
- Excellent communication and interpersonal abilities
- Problem-solving mindset and ability to handle escalations efficiently
- Familiarity with spare parts operations and related systems is preferred
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business .
- Discover our rich and exciting history .
- Learn more about our purpose .
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