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Job Description:
Job Summary
This position monitors, analyzes, and responds to operational data to meet Global Business Services (GBS) goals including detailed reporting, average handle time trends, etc. This position communicates GBS service performance to all levels of management, noting exceptions and trends affecting results.
Responsibilities:
Completes and provides various reports and provides analysis as needed.
Completes special projects and deployments, conducts research and analysis (e.g., daily, weekly and monthly reports), and performs process analysis and innovation.
Qualifications:
High school diploma, GED, or International equivalent
Strong written and verbal communication skills
Multi-tasking abilities
Working knowledge of Microsoft Word, Excel, Access, and Outlook
Willing to work flexible hours and overtime on occasion
Employee Type:
Permanent
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