Telecaller

Role Overview

We are looking for an enthusiastic and customer-focused Telecaller to join our customer service team. The role involves handling inbound and outbound calls, resolving customer queries, providing product/service information, and ensuring customer satisfaction through professional communication.

Key Responsibilities

• Handle inbound and outbound calls to address customer inquiries.
• Provide accurate information regarding products, services, and processes.
• Resolve customer complaints and issues promptly and effectively.
• Maintain records of customer interactions, feedback, and transactions.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet daily/weekly call handling and service quality targets.
• Ensure customer satisfaction by delivering courteous and efficient service.

Job Types: Full-time, Permanent

Application Question(s):

• Current Salary
• Expected Salary