Supplier Quality Manager

About Fellow

At Fellow, we’re on a mission to help people brew ridiculously good coffee at home. But we’re more than just beautifully designed kettles and grinders—we’re a brand built on innovation, community, and culture. We believe great coffee isn’t just about the final cup; it’s about the experience, the ritual, and the people who make it all happen.

We’re looking for a Supplier Quality Manager to join our Quality Team.

Who You Are

This role is responsible for managing the quality systems in our factories to ensure shipment of good products to our customers. A successful candidate will be proactive and independent, with broad experience in manufacturing, metrology, and supplier management. They will also have strong communication skills and a positive can-do attitude.

What You’ll Do

• Establish and manage quality systems for our production lines, also known as control plans. 
• Effectively build and manage supplier relationships to support daily operations by establishing trust, clear communication channels, and mutual accountability with suppliers.
• Work independently - Regularly visit suppliers to perform audits, review testing, and support development.
• Review and approve quality related procedures such as SOP, SIP, MSOP.
• Qualify new suppliers through quality system audit and lean six sigma audit.
• Audit and guide existing suppliers to improve and grow quality system capabilities.
• Proactive early involvement for NPI project development in terms of design review, risk assessment and qualification. Onsite review of production line development, and sign off process for mass production release.
• Work closely with engineering / product design, supporting development activities such as spec qualifications, PFMEA/DFMEA, and REL.
• Perform data analysis & provide clear summaries to the team.
• Identify and respond to manufacturing quality issues (8D / RCCA), quarantine and supervise sortings parts or products as needed.
• Sustain quality performance management and drive supplier to solve quality issues from production line and Customer by use of 8D-methodology, 5 whys, DOE etc.
• Drive for CTQ (Critical to Quality) implementation at supplier site to standardize and optimize process through FMEA/Control Plan/MSA/CPK/SPC/Error Proofing.
• Support cross functional teams for continuous improvement through cost saving projects. 
• Driving supplier scorecard performance metrics: CTQ/Lean/PPM to achieve yearly KPI.
• Utilize DOE, process FMEA and other industry standard tools to proactively identify and address process risks and optimize process parameters.
• Coordinate communication with supplier and internal cross function team for supplier PCN review, approval or disapproval.

Qualifications

• Bachelor’s degree in engineering, 15+ years experience in manufacturing of electrical consumer products, and at least 8+ years holding a role in quality management.
• Strong leadership & management experience with contract manufacturers is a must. Experience in the consumer goods or home appliance industry is preferred.
• Works independently under high pressure and is self-driven for development across different categories. Strong problem- solving skills.
• Extensive experience with typical product development phases (EVT, DVT, PVT etc.). 
• Auditing experience in e.g. ISO9001 certified internal auditor or Lead Auditor.
• Deep understanding of quality tools including PPAP, SPC, FMEA, MSA, APQP. Experience and familiarity with Lean Six Sigma. Certified Green Belt/Black Belt is preferred.
• Good English communication skills: Speaking on calls, writing summary reports, and providing clear presentations.
• Based in Shenzhen/Foshan/Zhongshan, travel in China frequently.

Why You’ll Love This Role

• Competitive compensation including employee equity plan
• Generous paid time off plan
• Medical Insurance
• Better Yourself Wellness credit & Better Your Community donation matching
• Specific benefits for remote employees 
• Generous discount on Fellow products 

Salary Range: 40,000 - 45,000 RMB

Our highest goal at Fellow is creating a safe, inclusive, and rewarding environment where everyone can bring their whole selves to work and thrive. We are committed to building diverse teams and strongly encourage people from underrepresented groups, including but not limited to women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. 

Fellow is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity, gender expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.