Job Summary
Emerson has an exciting role for you! We are looking for a service engineer who performs a variety of relatively complex engineering functions as related to the installation, service, and maintenance of the company products to meet the customer’s requirements and environment.
In This Role, Your Responsibilities Will Be:
Job Responsibilities
- Review service contract requirement and service scope related document such as service technical agreement.
- Travel frequently to provide the effective service at customer’s site.
- Prepare and submit field service report and time sheet for customer’s approval.
- Response to customer’s phone calls timely to address any technical queries or issues.
- Take advantage to use service lab to simulate customer’s problems in helping to find a solution for the customer.
- Log customer’s phone calls in database and track for the call closing.
- Support project team in various areas such as Ovation system installation, start-up and commissioning activities.
- Support IBS sales team for any technical queries.
- Communicate with product development department in O’Hara to report any software/hardware defects and help to analyze the problem if required.
- Review product notifications and communicate with the customer to provide timely information.
Basic Qualifications
- Possess 2-3 years’ experience in process control industry, especially in Power Generation, Water/Waste Water treatment, Iron & Steel.
- Knowledge in Cybersecurity or computer technology would be an advantage.
- Knowledge in PLC control will be an advantage.
- Knowledge in Steam/Gas Turbine Control would be an advantage.
- Occupational Health and safety competence
Preferred Qualifications
- Possess a Bachelor/Master of Science degree in Electrical or Auto Control Engineering.
- High degree of initiative and good communication skills.
- Capable and willing to work independently and handle multiple tasks with minimum supervision.
- Willing to travel, even at short notice for emergency services.
- Fluent in English.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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