(Senior) Manager-Patient Experience

Position purpose:

AZ is building the PSP program to bring patients better journey experience. This role will be responsible for executing this innovative solution and contribute to explore new ways for enabling patients to access to the service smoothly to improve patient journey experience.

Working location:

Shanghai

Key working relationships

Internal: Marketing, Compliance, Medical, Legal, Finance, DCI & CSE etc.

External: HCPs/Nurses, 3rd parties, eco-system partners, etc.

Role responsibilities:

• Responsible for execution the PSP program in a disciplined manner and deliver the results against expectation.
• Deliver the training and introduction on the program to internal/external stakeholders.
• Coordinating with internal/external stakeholders to implement appropriate programs (such as patient education program…) based on patients’ needs to improve patient journey experience.
• Leverage regional eco-system partner resources to seek collaboration to meet the regional healthcare priorities, especially on digital patient interaction channels and the establishment of corporate PSP system, while building a comprehensive and unified patient support system
• Coordinate the regional internal communication to report key findings and get alignment to further improve the PSP program’s impact
• Contribute to the compliance working model establishment for the PSP program based on the compliance requirements

Role responsibilities:

• Responsible for execution the PSP program in a disciplined manner and deliver the results against expectation.
• Deliver the training and introduction on the program to internal/external stakeholders.
• Coordinating with internal/external stakeholders to implement appropriate programs (such as patient education program…) based on patients’ needs to improve patient journey experience.
• Leverage regional eco-system partner resources to seek collaboration to meet the regional healthcare priorities, especially on digital patient interaction channels and the establishment of corporate PSP system, while building a comprehensive and unified patient support system
• Coordinate the regional internal communication to report key findings and get alignment to further improve the PSP program’s impact
• Contribute to the compliance working model establishment for the PSP program based on the compliance requirements

Competencies:

• Healthcare Environment knowledge

-Knowledge of healthcare landscape and trend

-Knowledge of emerging stakeholders, like internet health landscape, CHI, DTP model, etc.

• Innovative patient solution execution

-Innovative campaign execution in details

• Influencing key partners

-Interactive and influence with internal x-functional team

-Drive collaboration with eco-system partners

• Compliance awareness &knowledge

-Develop and execute the program under high compliance standard

-Commit to integrity and compliance

Job requirements:

• Bachelor’s degree is required; background in pharmaceutical, healthcare industry is preferred.
• Relevant background in Oncology (with Breast Cancer experience is preferred) or Rare Disease is highly preferred.
• 5 years commercial experience in healthcare industry, better in patient advocacy/ engagement and stakeholder relationship management (e.g., patients, patient groups, provider organizations), innovation or project operation division. Experience in executing the program independently.
• Excellent communication skills and analytics skills
• Compliance and integrity and Patient centricity orientation

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.