Wayfair is redefining the way goods move around the world through a vertically integrated and differentiated supply chain. To enable this experience, Wayfair has created CastleGate Forwarding, our proprietary end-to-end logistics network that moves containers across the globe to our warehouses and beyond. This is an exciting, fast-paced, and high-visibility initiative - we are seeking team members to disrupt the status quo and redefine the freight forwarding business.
We are seeking a Senior Analyst, Freight Operations to join our Asia-based team. This high-impact role requires a strong analytical mindset, operational excellence, and the ability to collaborate across internal teams and external partners. Your work will directly shape efficiency, reliability, and scalability in a complex and sophisticated global supply chain.
As a Senior Analyst, you will play a critical role in shaping the efficiency, reliability, and scalability of a sophisticated global supply chain. You will bring expertise in freight forwarding — particularly in origin warehouse consolidation and data-driven decision-making — to optimize operations. The successful candidate will be comfortable with quantitative analysis, qualitative insights, and strategic communication, turning complex findings into clear, actionable recommendations for stakeholders at all levels.
What You’ll Do:
- Generate Insights & Drive Decisions: Translate large, complex data sets into actionable recommendations that improve operational performance, reliability, and customer satisfaction.
- Design Scalable Tools & Reporting Dashboards: Build automated dashboards and reporting solutions to empower stakeholders with data-driven insights.
- Optimize Freight Operations: Analyze KPIs, identify trends, and recommend process improvements to enhance speed, cost efficiency, and service levels. Actively integrate data, leveraging analytics to scope and implement levers to drive speed & reliability globally, and create monitoring tools to track progress.
- Lead Strategic Projects: Own end-to-end freight-forwarding initiatives — from conceptualization, to planning, execution, and measurement — focused on reducing incident rates and improving performance.
- Collaborate Across Functions: Be an effective contributor in a team that manages multiple priorities in a fast-paced environment - partner with global operations, technology, and supplier teams to design and deliver process transformations.
- Enhance Performance Frameworks: Develop and implement sustainable performance management models that enable long-term improvements across supply chain processes.
What You'll Need:
- Analytical & Technical Competency: Advanced proficiency in SQL/BigQuery, Excel/Google Sheets, and visualization tools (Looker, Tableau, PowerBI, or Google Data Studio). Proficiency in Google Suite and Microsoft Office.
- Work Experience: Strong background in logistics, supply chain, or freight forwarding preferred; knowledge of warehouse consolidation a plus. Proven success operating within an analytical focused role providing agile business insights for impactful business decisions. Ideally, within an operational/ supply chain environment.
- Leadership & Execution: Proven ability to manage projects in fast-paced, high-priority environments with a track record of achieving quantifiable results. Aptitude to effectively navigate IT systems and multiple applications simultaneously.
- Communication: Strong written and verbal skills; ability to translate complex data into concise, actionable narratives.
- Mindset & Soft Skills: Entrepreneurial, independent, adaptable, collaborative, comfortable with ambiguity and customer-focused with a passion for process optimization.
- Qualifications: Bachelor’s degree in a quantitative field (supply chain preferred). Fluency in English & Mandarin required.
- Travel Requirements: Accommodate occasional travel to warehouse locations in China, India and Southeast Asia.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
