The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
WE ARE NUVEI. The Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your Mission:
We are seeking a driven and client-focused Relationship Manager to join our growing APAC team. This role is responsible for managing and nurturing a portfolio of strategic clients across the Asia-Pacific region, ensuring satisfaction, retention and growth with Nuvei’s Payment solutions.
Responsibilities
- Client Relationship Management: Build and maintain strong relationships with top decile clients, serving as their primary point of contact. Drive client retention through proactive engagement, regular business reviews and tailored support. Understanding their business goals, pain points and payment needs.
- Client Support: Provide prompt and effective support to Key clients, addressing inquiries, resolving issues, and managing escalations. Monitor client performance and usage metrics, proactively identifying opportunities to upsell Nuvei products and solutions
- Understand Market Trends: Understand industry trends, competitive landscape, market developments, regulatory changes and client-specific dynamics to proactively identify opportunities and mitigate risks.
- Cross-functional Collaboration: Collaborate closely with internal teams including sales, digital marketing, product, and operations, Compliance, Technical solution team to align on client needs, ensure consistent messaging, and drive customer success quickly and efficiently. Share client feedback and insights regularly to inform product enhancements and service improvements.
- Contribute to cross-functional projects to improve customer experience and internal processes.
Requirements
- 6+ years of experience in Account management, Client success or relationship management, preferably in a Payments, fintech, or financial services. Strong understanding of payment ecosystems (gateway, acquiring, alternative payments, cross-boarder payment, Payfac etc) Experience in a fintech or digital solutions a plus.
- Strong experience with markets across APAC (e.g., Singapore, Hong Kong, SEA, China, Japan, Korea, etc)
- Strong interpersonal and communication and presentation skills, with the ability to build rapport, influence, and negotiate with clients at various levels. Strategic mindset with a hands-on attitude.
- Excellent problem-solving and decision-making abilities. Demonstrates capability to analyse complex situations, identify solutions, and drive results.
- Ability to work independently and manage multiple client accounts simultaneously. Highly organized, detail-oriented, and able to prioritize tasks effectively.
- Proficiency in CRM software and other relevant tools. Experience with Salesforce or similar platforms is desirable.
- Fluent in English and Mandarin (Native speaker) is mandatory; additional APAC language skills (Japanese, Korean, Cantonese, tec) are a plus.
Benefits
- Annual leave - 25 days.
- Phone / Internet Allowance - 700 CNY per month.
- Sick leave - 10 days of sick leave per year.
- Retirement & Pension - Statutory.
- Private Medical Insurance with Allianz (Individual & Dependents).
- Worker Compensation Insurance - Statutory.
- Red Packet Allowance - 1000 CNY paid February and September.
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
