Responsible for directing and managing services for client projects to assure high quality, on-time, and on-budget services while promoting excellent customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Lead the Planning and Setup, Monitoring, and Closeout phases of study management which includes:
- Gathering customer requirements and relaying to internal teams
- Developing study documentation
- Distributing/tracking equipment
- Creating/distributing reports
- Archiving study data and documentation
- Appropriate setting and fulfilling of customer expectations
- Monitor study timelines and manage the financial components of each program/study, which includes:
- Budget reviews
- Revenue forecasting
- Scope changes
- Invoice reconciliation
- Identify potential study risks and mitigations and escalate as appropriate
- Manage internal/external negotiations and promote collaboration to foster a positive team environment, effective communications, and efficient use of resources to meet study timelines and contractual obligations
- Apply problem solving strategies to address customer issues and maintain issue tracking documentation to monitor progress and ensure timely resolution to customer escalations
OTHER DUTIES AND RESPONSIBILITIES:
- Ensure compliance with timely training completion/documentation.
- Present study services at Investigator Meetings or site initiation meetings as needed.
- Attend client meetings with Business Development and/or Operational teams to present Company services and Operational Data flow, as needed.
- Assist with training new members of the Project Management team.
- Perform other duties, assignments, or special projects as time and/or circumstances necessitate.
QUALIFICATIONS AND SKILLS NEEDED:
Education:
- Bachelor’s degree and/or proven Project Management skills or experience within the industry.
- Clario PM Certification required as applicable per Line of Business.
Experience:
- 1- 4 years of experience in project management with an emphasis in the pharmaceutical field (or related industry experience).
- Knowledge of the drug development process.
- Excellent organizational, interpersonal, time management, and prioritization skills.
- Excellent verbal and written communication skills, including ability to communicate effectively in English.
- Working knowledge of Microsoft Office products.
- Detail oriented and demonstrated responsiveness to inquiries and requests.
- Valid passport and ability to travel approximately 20%.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract.
The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.
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