People Support Specialists are responsible for providing excellent service to team members, managers and the People team community in response to inquiries related to a broad range of HR-related topics, including, but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. We support the Asia Pacific Region. An ideal candidate obsesses over the employee experience while upholding Apple’s commitment to privacy.
Description
Professional with entry-level experience Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. Works on cases that are low to medium in complexity with some supervision Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems. Responsible for keeping records of information received in conversations and log it into thecae management system De-escalate situations involving discontent or dissatisfied team members, offering patient assistance and support to reach a state of resolution Maintain service level metrics by through strong time management and organizational skills Collaborate effectively with other HR specialists to improve employee experience Share information effectively using sound judgement, while paying careful attention to concerns and questions from employees Ensure smooth communication with team members and timely resolution to their queries
Minimum Qualifications
Preferred Qualifications
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Description
Professional with entry-level experience Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. Works on cases that are low to medium in complexity with some supervision Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems. Responsible for keeping records of information received in conversations and log it into thecae management system De-escalate situations involving discontent or dissatisfied team members, offering patient assistance and support to reach a state of resolution Maintain service level metrics by through strong time management and organizational skills Collaborate effectively with other HR specialists to improve employee experience Share information effectively using sound judgement, while paying careful attention to concerns and questions from employees Ensure smooth communication with team members and timely resolution to their queries
Minimum Qualifications
- 2 years HR related experience and/or 3-6 years related customer service experience
- Post secondary education or related certification preferred
- Language requirements: English/Japanese
- Experience working in a high volume support focused environment
- Communicates effectively and accurately by phone and writing using professional grammar
Preferred Qualifications
- Exceptional communication skills, both written and verbal
- Workday/ServiceNow/Kronos/ADP or experience with related tools is preferred
- Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
- Cultivates relationships, works collaboratively, and demonstrates a connection across the team
- Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity
- Technical proficiency and ability to navigates multiple tools and resources
- Protects and effectively works with highly sensitive information Comfortable working in fast-paced environments
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