Job ID: 38206
Location: Tianjin, CN
Area of interest: Operations
Job type: Fixed Term Worker
Work style: Office Working
Opening date: 29 Aug 2025
Job Summary
Basic Banking Knowledge
Compliance
Analytical Aptitude
Reading Comprehension
Software Application Testing
English communication Skills
High quality & performance
Compliance
Analytical Aptitude
Reading Comprehension
Software Application Testing
English communication Skills
High quality & performance
RESPONSIBILITIES
Strategy
o Follow strategic goals and guide teams for achieving results
o Support growth and development opportunities for talent management and retention
o Engage key stakeholders and support functions for strategic initiatives and transformation
o Follow strategic goals and guide teams for achieving results
o Support growth and development opportunities for talent management and retention
o Engage key stakeholders and support functions for strategic initiatives and transformation
Business
o Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank
o Client obsession and identify strategic opportunities for transformation of service standards
o Support and lead change initiatives and provide feedback for change proposals
o Deliver sustainable cost saves and service levels on par with or superior to competition
o Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank
o Client obsession and identify strategic opportunities for transformation of service standards
o Support and lead change initiatives and provide feedback for change proposals
o Deliver sustainable cost saves and service levels on par with or superior to competition
Processes
o Capacity Management, work force management, productivity and load balancing
o Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities
o Transactional authority for all the Transaction Processing Systems
o Signing Service Level Agreement with Standard Chartered Bank, subsidiaries and other group entities
o Service management through forums like JSR and SRM discussing service trends, key business strategies and actions required to be taken
o Ensure accounting accuracy, reconciliations, across client life cycle of financials and transacting
o Deepen end to end digital capabilities from Multi touch to single touch to zero touch processing
o Capacity Management, work force management, productivity and load balancing
o Delivery against agreed service standards (TAT, Accuracy, Referrals) including all financial settlements to all external entities
o Transactional authority for all the Transaction Processing Systems
o Signing Service Level Agreement with Standard Chartered Bank, subsidiaries and other group entities
o Service management through forums like JSR and SRM discussing service trends, key business strategies and actions required to be taken
o Ensure accounting accuracy, reconciliations, across client life cycle of financials and transacting
o Deepen end to end digital capabilities from Multi touch to single touch to zero touch processing
Key Responsibilities
People & Talent
o Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline
o Ensuring framework for objective performance assessment of all team members
o Ensuring right skilling among team members and training /certification for specific roles
o Enabling a conducive environment for people including effective engagement
o Empowering with appropriate delegated authorities
o Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline
o Ensuring framework for objective performance assessment of all team members
o Ensuring right skilling among team members and training /certification for specific roles
o Enabling a conducive environment for people including effective engagement
o Empowering with appropriate delegated authorities
Risk Management
o Proactive identification, preventive controls and mitigation of key process / operational risks
o Strong detective controls and continuous learning and fixing from risk incidents
o Ensuring timely reporting of risk items as per the Group Risk Management Framework
o Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches whether data related or others
o Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times
o Ensuring business continuity strategies are in place and tested at regular intervals as per standards agreed with country stake holders
o Proactive identification, preventive controls and mitigation of key process / operational risks
o Strong detective controls and continuous learning and fixing from risk incidents
o Ensuring timely reporting of risk items as per the Group Risk Management Framework
o Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches whether data related or others
o Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times
o Ensuring business continuity strategies are in place and tested at regular intervals as per standards agreed with country stake holders
Governance
- Able to quickly adapts to changes with regards to process, projects, behaviour etc
- Ability to look beyond self-interest to collective interest
- To positively respond to the pace of change
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- [Fill in for regulated roles]
- Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
- Serve as a Director of the Board of [insert name of entities]
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
- WRB Officers, Country Servicing & Transacting of HK
- Support Function Officers (HR/Finance/Tech/Training/Operational Risk) in GBS Tianjin and GBS Guangzhou
Other Responsibilities
Click here to enter text.Embed Here for good and Group’s brand and values in; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Click here to enter text.Embed Here for good and Group’s brand and values in; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Skills and Experience
English communication skill
Project management skill
Team management skill
Multi-banking Operation knowledge
Stakeholder management skill
Project management skill
Team management skill
Multi-banking Operation knowledge
Stakeholder management skill
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
www.sc.com/careers
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