Meeting Place Team Leader 运营主管(中控室)

Job ID: 21177CN

Date posted: 16/06/2025

• Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
• Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business.
• IKEA concept, culture and values – Knowledge of IKEAs, Ingka Centres and Livat corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation.
• Sustainability – Good knowledge about the local sustainability agenda and applicable laws. Knowledge of how to transform our Meeting Places to contribute to a circular society and have a positive impact on local communities. Knowledge of how to balance and merge environmental, social, and economic aspects to define sustainability and how Ingka uses that knowledge in striving for growth within the limits of the planet.
• Knowledge in commercial properties operations
• 商业综合体的运营经验（购物中心、酒店等）
• 熟悉并具备系统运营、入侵警报系统、门禁管理系统、中控室系统等相关的运营技能
• 丰富的应急响应经验，如火灾、人伤、犯罪、自然灾害和恐怖袭击等

• Be responsible to drive, develop and implement certain processes, manual, guideline in the functional area.
• Be responsible as a team leader to guide and coach the team members to deliver the result.
• Support the manager to define the tactics, implement the actions to achieve the functional goal.
• Share leadership responsibility for co-workers’ engagement, development and team development.
• 积极管理每处所负责物业的设施管理服务，提供安全的正常运营环境
• 作为团队领导者，负责指导和培训中控团队成员达成目标
• 关注市场需求，根据用户行为、用户体验、用户价值，创新荟聚中心的智能体验和服务，策划实施数字化商业解决方案