Job Purpose:
Manage, control and develop the overall Customer engagement of assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business enviroment to deliver profitable growth and service excellence. Support Global/Regioanl Sector initiatives and drive the engagement of both internal and external stake holders with a clear Account Development plan.
Main Accountabilities
Customer
- Provide customer orientated service at all times relating to sales and operation issues.
- Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
- Drive/support development of new/innovation service or value creation as part of continious development to meet customers' needs
- To drive and manage profitable growth with the assigned customer
Stakeholder
- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
- Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
- Work with other DHL divisions for end-end supply chain solutions and collaborations
- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
- Coach and work closely with virtual team - Dictrict/Branch/Sales and Business Support Managers
- Regular Performance Dialouge with Regional RAD/Sector Heads and BSMs
- Existing customer retention & continued patronage
- Developing new revenue and profitable growth
- Timely settlement of customer issues and disputes
- Exceed agreed sales and related targetseg Pipelines, Sales calls etc
- RFI/RFQ Response
- Relationship Mapping
- End to End solution
- Sales & Product Collaboration
- Virtual Team Management
Skills
- Planning and Organization
- Good Interpersonal skills
- Excellent Communication skills
- Interpersonal skills
- Influencing skills
- Negotiation skills
- Ability to work under stress
- 3 to 5 years in the logistics or forwarding Industry
- Least 2 years in dealing with Major Accounts on a country level.
- Relevant experience in International supply chain will be an advantage
Educational Qualifications
- Degree Holder, relevant post graduate qualification will be an advantage
- Fluent use of English (both written and spoken)
- Competent Computer skills required.
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