Job ID: 40180 | Location: Shanghai, Shanghai, China
Responsibilities
- Perform daily operation and work on End-to-end Process improvement.
- Perform the daily transactional/not transactional activities, to meet the aligned SLA/KPIs/measurement.
- Conduct timely communication upon the inquiries from business partners for the operational transparency on the transactional/non transactional activities.
- Follow the up-to-date operational procedures, adherence to the standardized process landscape.
- Timely identify the potential issues and make the appropriate escalation.
- Operational compliance on all regulatory, internal/external guidelines and support on audit activities.
- Act as a back up for other team member/s across the regions as per aligned back up structure. Ensure proper knowledge transfer between back ups.
- Ensure all the up-to-date operational procedures are maintained, documented and executed, all the operations adherence to the standardized process landscape.
- Lead and execute knowledge transfer / work shadowing sessions in countries.
- Initiate process improvement initiatives, be proactive and creative on contributing ideas for service improvement.
- Be active in daily huddle meetings, bring ideas and questions, proactively share with the team.
- Identify the non standardise processes and supporting the change impelemntation.
- Understand and apply process, policies, procedures and internal control standards.
- Support Regional Treasurer and Corporate Treasury in process changes/building the processes.
举报职位
