Name of the Company: Epiroc (Nanjing) Construction & Mining Equipment Co., Ltd.
Title/Position: Global Technical Service Engineer
Incumbent：N/A
Reporting to: Regional Technical Service Manager APAC or Team leader, technical service
Supervises / subordinate(s): N/A
Mission
- Contribute to the customer acceptance, satisfaction and profitability of Epiroc machines；
- Support Product Company by providing engineering evaluations & recommendations for new product development and engineering analysis & recommendations for product improvement.
- To achieve excellent support to customers and Customer Centers in Africa for PC Nanjing product
Specific Areas of Responsibility
- Global technical and service support for the Surface and underground drilling products produced in PC Nanjing.
- Technical support over phone, mail, Jira, at CC and on site
- Perform startup and commissioning on customer sites.
- Perform product, simulator and any other training for PCs, CCs and customers.
- Perform installations where applicable
- Support functional and field test of new development projects if needed.
- Participate in field product quality improvement (FSM,CPI,PS)
- Proactive customer visit and communication
- Perform technical level certification training.
- Support Chinese Customer /contractors in EMEA region
- To be the bridge between local CCs and PC from technical service perspective.
Hiring Qualification
Education:
Bachelor’s degree in engineering with equivalent technical knowledge and proven track record.
Skills / Knowledge / Experience:
- With at least 5 years' experience of machine service or design & development, have a thorough understanding of equipment operation and maintenance, preferably within the mining and construction industry.
- Be willing to travel both domestically and internationally.
- Analytical and experienced in troubleshooting
- Solid knowledge of underground RCS is preferred.
- Solid knowledge of PLC and electrical controls
- Excellent oral and written communication and interpersonal skills are necessary.
- Excellence in English both written and orally.
- Agile and Customer Centricity mindset
This position is based in Africa.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com
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