Fulfillment Operations Specialist

Position summary:

This role demonstrates the accountabilities for order management & fulfilment, 3PL WH/inventory management, sample management, local distribution, reverse logistics, order/ERP related reporting & analysis and own operational project and initiatives, help the management team to facilitate communication, process setup and track the critical progress, it acts as customer focal point for solutions to cross functional stakeholders and support set of Stryker company objectives

Essential Duties & Responsibilities: (Detailed Description)

• Provide overall customer service and fulfilment support to business in monthly revenue recognition

• Manage backlog effectively and work with BU for order accuracy

• Drive effective order allocation to ensure an up-to-date inventory gap/surplus status against shipment target on monthly basis

• Order fulfilment in ERP system against payment progress (COD), inventory status, and customer requests

• Coordinate with vendors (3PL, WH) and internal parties to facilitate other operational efficiency efforts

• Co-operate with QA to keep 3PL’s work in line with SOP and regulatory requirements

• Ensure sales revenue recognition process effective based on financial guideline

• Maintain accurate operations & financial records and documents archives

• Manage KPI performance with 3PL and internal parties for improvement opportunities

• Manage end to end process of RA and MKT samples, ensure compliance with company policies and regulatory requirements

• Manage 3PL warehouse to optimize sample storage, shipping and returns, monthly sample reporting & analysis

Education & Experience:

• University graduate or Bachelor degree or above from science/Logistics/Supply Chain major is preferred

• 6+ years logistics / supply chain / order fulfilment experience

• Proficient in ERP, MS Office suite of software such as Word, Excel, PowerPoint, Visio

• Proficient analytical and presentation skill, demonstrated ability to break down complexities

• Knowledge in Medical device industry and operations in China Free trade zone as well as sound understanding of trade regulations and CFDA policy a plus

Physical & Mental Requirements:

• A quick learner and active problem solver

• Sound communication skills with people internally & externally

• Able to work independently with minimum supervision, also self-discipline

• Good command of spoken & written English

• Customer oriented and deliver the result

• Good command of Excel spread-sheet analysis is another plus