E-Commerce Operations Assistant

About the Job

Job Title: E-Commerce Operations Assistant

Location: Shanghai, China
Work Arrangement: On-site | Full-Time

岗位名称：电商运营助理

工作地点： 中国上海工作性质： 全职 | 到岗工作

一、岗位职责 | I. Job Responsibilities:

• 协助运营团队进行渠道整体规划、营销推广、数据分析等工作，策划促销活动与关联销售，引导流量、提升店铺转化率。
• Support overall channel planning, marketing, promotions, and analytics. Assist in campaign planning, cross-selling initiatives, and driving traffic to increase store conversion rates.
• 协助店铺日常运营管理，包括商品上下架、价格调整、库存监控等。
• Assist in daily store operations such as product listing and delisting, pricing updates, and inventory monitoring.
• 协助运营完成各类平台活动报名、资料准备、数据整理，并及时反馈工作进度。
• Support registration for platform campaigns, preparation of materials and reports, and timely progress tracking.
• 负责产品信息编辑、活动设置、页面优化与上传工作，确保内容准确美观。
• Handle product uploads, event setup, and content editing for listings and campaign pages.
• 积极参与跨境供应链协调，跟进物流运输、清关等环节，确保货品准时无误送达。
• Actively support cross-border supply chain coordination including shipping and customs clearance, ensuring timely and accurate delivery.
• 协助优化产品图片，熟练使用图片处理软件提升视觉效果与吸引力。
• Assist in optimizing product images using professional image editing tools to enhance visual quality.
• 负责撰写和优化产品文案，突出产品卖点和优势，提升转化率。
• Write and enhance product copy that highlights key features and drives purchase decisions.
• 对店铺各项数据（流量、转化率、销售额等）进行监控与分析，输出分析报告，支持运营决策。
• Monitor and analyze key performance metrics and generate actionable reports for business insights.
• 协助策划并执行各类营销活动（如优惠券发放、广告投放、限时促销等）。
• Assist in planning and executing marketing activities including promotions, couponing, and advertising.
• 跟进订单处理，与仓库及物流团队沟通，及时解决问题订单。
• Manage order fulfillment coordination with warehouse and logistics teams, addressing order-related issues.
• 配合客服团队处理客户咨询与投诉，提升客户满意度。
• Collaborate with the customer service team to manage inquiries and complaints, ensuring high satisfaction.
• 负责私域用户社群的日常运营与维护，包括发布优质内容、提升用户粘性。
• Manage daily private domain operations such as user group engagement, content sharing, and community retention.
• 策划并实施私域营销活动（如会员福利、互动活动、专属优惠等），促进转化与复购。
• Plan and execute private domain campaigns (e.g., member perks, exclusive offers) to drive conversion and retention.
• 分析私域用户数据（增长、活跃、消费等），优化用户运营策略。
• Analyze private domain user metrics (growth, engagement, behavior) and adjust strategies based on insights.
• 挖掘私域用户需求，收集用户反馈，为产品优化和策略制定提供建议。
• Identify private domain user needs and feedback to support product and strategy improvements.
• 完成上级交办的其他任务。
• Perform other tasks as assigned by management.

二、任职要求 | II. Qualification Requirements:

• 本科及以上学历，电子商务、市场营销、国际贸易或食品相关专业优先。
• Bachelor's degree or above; majors in e-commerce, marketing, international trade, or food-related fields preferred.
• 熟悉主流电商平台操作流程，1-2年电商运营经验优先；具备私域运营经验者优先。
• Familiarity with e-commerce platform operations; 1–2 years of experience preferred. Private domain operation experience is a strong plus.
• 熟练使用办公软件与图片编辑工具，具备基础图片处理及文案能力；擅长私域内容撰写者更佳。
• Proficient in office tools and graphic editing software. Strong in copywriting and private domain content creation is a plus.
• 理解跨境供应链流程，有相关经验者优先。
• Understanding of cross-border supply chain processes preferred.
• 具备良好的数据分析和逻辑思维能力，能基于数据发现问题并提出有效方案。
• Strong analytical and problem-solving skills with a data-driven mindset.
• 学习能力强，责任心强，细致认真，能适应快节奏工作。
• Quick learner, highly responsible, detail-oriented, and resilient under pressure.
• 具备良好的沟通能力与团队协作精神，能够跨部门协作并与用户有效互动。
• Strong interpersonal and cross-functional collaboration skills, with the ability to engage and communicate effectively with users.

Job Type: Full-time/On-site

Job Type: Full-time

Expected Start Date: 12/09/2025