概述:
Trinseo is a different kind of global materials company – at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and innovation.
A career at Trinseo presents a unique opportunity to work in a highly collaborative environment. Helping customers solve their most complex material challenges is the reason we come to work each day. We are seeking innovative thinkers – ready to tackle any challenge and passionate about delivering value.
As a global materials solutions provider focused on delivering innovative and sustainable solutions to our customers, we need people to feel respected and included so they can be more creative, innovative, and successful. We strive to create workplaces that reflect all communities and customers we serve and where everyone feels empowered to bring their full, authentic selves to work. That's why we're fully committed to inclusion across race, gender, age, religion, identity, and experience to drive us forward every day.
About Role:
The job sought here is a Customer Service Representative (CSR) role to be responsible for whole ordering process of orders, interfacing with customers, sellers and all internal parties to ensure internal/external satisfaction in support of business objectives. The individual will report to Asia Pacific Customer Service Leader.
职责:
1. Process and manage customer's orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond system
2. Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth delivery of products to customers.
3. Take initiative and Work closely with Internal parties to solve problem at each stage of pre-order entry, order entry, post order entry and coordination of supply chain activities.
4. Develop and maintain a strong working relationship with relevant business and functional groups through excellent communication skills.
5. Acquire knowledge on the products and markets for quality order handling and effective customer interface
6. Handle incoming enquiries as appropriate in a timely and responsive manner.
资格:
1. The most appropriate minimum education for this position is a Bachelor degree.
2. Related Customer Service working experience in Chemical Industry Company with International trade knowledge.
3. Solid Communication (verbal and written) in English, interpersonal, problem solving and negotiation skills.
4. Possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improving profitability and 'making it easier to do business’
5. Must have strong, mature teamwork skills and a good team player.
6. The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner.
7. Comply with internal and external control requirements.
8. Be able to stay organized, calm and constructive under high stress.
Equity and Inclusion
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives, experiences and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, work and life experiences and many more factors contribute to this diversity. We welcome all applicants, regardless of their backgrounds, and are committed to a fair and inclusive hiring process.
