About Company
We are an international forwarding company. We work worldwide in many countries - our great team with different backgrounds in Europe, Asia, the Americas. But whatever we work, whatever language we speak, we are all united by one general vision – to move forward and create a better life for many people. Our wonderful team are the heart and soul of our business and are an integral part of its success. Therefore, to expand our capabilities we are looking for a Customer Service & Operations Sepcialist who will share our values and become part of our friendly M9 Team.
Key Responsibilities
- Coordinate and manage the transportation of goods from origin to destination, ensuring timely delivery and adherence to customer requirements.Communicate effectively with clients, carriers, and other stakeholders to ensure smooth execution of shipments.
- Guides the customers through complex logistics processes via road, rail, ocean, and air.
- Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front-line personnel.
- Input shipment information in operation system in time.
- Assist in quotation.
- Perform other duties as assigned by manager.
Requirements
- At least 2 years’ experience in customer service operation in freight forwarding industry.
- College degree or above, with good English listening, speaking, and writing skills.
- Be proficient in office software including Excel, Word, Outlook.
- Be patient and meticulous, proactive, and cheerful.
- Have an affinity for customers and good customer maintenance skills.
We Offer
- 5 days per week, 9am-6pm, one hour lunch break
- Social Insurance & Housing Fund
- Competitive salary in the industry
- Generous annual leave, paid sick leave etc.
- Nice working environment
- Oppportunity to work in a cross culture team
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