Use Your Power for Purpose
Commercial Quality enables the Commercial Business and CMO to innovate and operate by providing consultancy, risk-based controls, and oversight to embed quality in user-centric, end-to-end business processes.
The CQ organization provides Quality Consulting and Quality Oversight to commercial colleagues across pharmacovigilance, patient support programs, data privacy, and promotional practices, this includes:
- Standardizing quality processes to drive consistency and enable the business to move at lightspeed
- Proactively addressing emerging regulatory and compliance risks
- Streamlining implementation and delivery of new and evolving processes
- Maximizing user experience and promoting self-service
- Building expertise and agility into the CQ workforce to create a “best place to work” environment
The CQ Manager is accountable for the flawless execution of CQ services to enable Pfizer’s local Commercial business to manage risk and ensure quality through partnerships and relationship management with a focused market (or markets) perspective.
The CQ Manager is the first point of contact for market(s) on all relevant commercial quality related matters. The CQ Manager is a subject-matter expert that enables Commercial colleagues to implement and execute commercial activities (e.g., CSP, PSP, Promo Material) embedding quality and risk mitigations whilst identifying emerging risks. CQ Manager drives a quality culture in accountable market(s), enabling commercial activities to be compliant and audit and inspection ready, responding to commercial quality queries through the provision of quality consulting, representing CQ in applicable local governance processes and oversight activities.
This role is expected to maintain strong relationships with senior commercial stakeholders, as well as Legal, Digital, Safety, Medical, Privacy, Compliance, and other related stakeholders, in partnership with Business Operations Partners (BOPs), in their accountable market(s). They play a key role in embedding good practices in Commercial whilst proactively driving awareness of the evolving CQ strategy and driving adoption of changes.
The CQ Manager will be involved and share best practice across the CQ community.
The CQ Manager will drive thought leadership and share best practice across the CQ community, whilst shaping global continuous improvement initiatives.
What You Will Achieve
In this role, you will:
Quality Consulting
Quality Consulting
- Act as single point of contact and subject-matter expert on commercial quality for Commercial colleagues for their accountable markets
- Enable commercial customers to design and execute commercial activities embedding compliance and quality requirements through design, development, approval, execution, and close-out of in-scope commercial activities (e.g. promo material, programs, tools, privacy requirements where implemented)
- Ensure consistent quality standards and effectiveness measures across commercial activities in line with global quality plans and quality by design guidance
- Monitor and impact assess changes to local regulations for in-scope quality areas in collaboration with relevant stakeholders (e.g., compliance, legal, safety, regulatory and digital)
- Proactively identify emerging local commercial quality risks and user experience requirements
- Demonstrate consultative partnership through end-to-end CQ support establishment, communication to market stakeholders, follow up on feedback received and resolution of any issues identified
- Drive adoption of new CQ customer engagement/support models e.g., self-service
- Drive a culture of quality and compliance
- Respond to commercial quality queries and coordinate within CQ when needed
- Embed, advise, and support commercial customers with the implementation of CQ policies, procedures, and guidance
- Provide design guidance for commercial programs to optimize the risk and benefit balance
- Lead and facilitate local committee approvals and other such meetings required for the provision of CQ services
Market Oversight & Governance - Accountable for updating and maintaining select local market requirements and control documents
- Collaborate with ARQO Team on Quality Events, audit findings and remediation (root cause analysis, Corrective and Preventive Action – CAPA- development) for assigned market(s)
- Execute, manage, and monitor performance of assigned CAPAs required to address issues (e.g., Quality Events, audit findings) in collaboration with CQ ARQO team for assigned market(s)
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Collaborate with ARQO Team on providing country leadership insight into state of control, risks and gaps through quality oversight results, quality events and learnings from audit readiness activities
Vendor Excellence - Assess, evaluate, and maintain accurate performance data for vendors operating within accountable market(s)
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Ensure that vendors not complying with CQ requirements are identified and define applicable CAPA in collaboration with CQ ARQO Team.
Supporting the wider CQ function - Promote collaboration across the CQ community and exchange best practices and thought leadership across markets
- Support assigned local, regional, and global CQ initiatives
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Accountable for local implementation of regional and global CQ initiatives and for assuring these will meet local business needs
Stakeholder Engagement - Partner and collaborate across internal Commercial Operations stakeholders to deliver strategic solutions in support of ongoing and new business requests
- Facilitate collaboration with Commercial stakeholders and business partners (e.g., Marketing, Legal, Digital, Safety, Regulatory, Medical, Privacy, Compliance) to ensure effective end-to-end support for commercial initiatives and large-scale priority projects
- In collaboration with other stakeholders provide guidance to help Commercial colleagues compliantly use emerging digital tools and channels
- Drive awareness and upskilling of key market stakeholders to increase understanding of CQ policies and processes and enhance quality & compliance
- Deliver training and CQ awareness to commercial colleagues and contractors (as needed)
- Provide commercial quality insights and share market reports with local stakeholders Co-ordinate local market CQ communications
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Driving continuous process improvements - Drawing upon best practice to identify new ways of working and drive continuous improvement
- Encourage and drive adoption of new technologies and ways of working to drive innovation and operating efficiencies (e.g., self-service)
- Continuously provide feedback on training assets, procedures, guidance and other such CQ materials to improve effectiveness and stakeholder experiences
Here Is What You Need (Minimum Requirements)
- Bachelor's degree with 4 years of relevant experience preferably in pharmaceuticals
- Strong written and oral communication skills with focus on issue understanding and resolution
- Ability to read and understand English and other language(s) if required
- Delivery of exceptional customer services and experiences
- Proven ability to influence without authority, a wide range of senior stakeholders
- Strong ability to drive collaboration and foster highly productive cross-functional relationships
- Experience of working across cultures and multiple time zones
- Detail-oriented with strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basis
- Team collaboration spirit, with strong ability to work as a single driver and contributor
- Proficient in common technical tools (e.g., Microsoft Office)
Bonus Points If You Have (Preferred Requirements):
- Experience in a commercial role or proven ability to live in the shoes of commercial and medical affairs colleagues
- Understand the fundamentals of the pharmaceutical industry and promotional practices
- Understand the fundamentals of drug safety and risk management (e.g., Adverse Event reporting) and / or data privacy processes
Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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