Mandarin Oriental, Guangzhou is looking for a Chinese Restaurant Operations Manager to join our Food & Beverage team.
Do you want to deliver the exceptional? Work in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the exceptional, every day, everywhere.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for crafting time-enriching experiences that transform the ordinary to the exception and guests to fans.
Located in Guangzhou’s Tianhe CBD and designed by tonychi studios, Mandarin Oriental, Guangzhou offers spacious guestrooms, suites and stylish service apartments. Diverse dining choices include Two MICHELIN Stars Jiang by Chef Fei, The Mandarin Cake Shop and The Loft. The Spa at Mandarin Oriental, Guangzhou was awarded five-star recognition by Forbes Travel Guide and offers visitors peace and tranquility in nine private treatment rooms.
About the job
Based within the Food & Beverage Department at Mandarin Oriental, Guangzhou, the Chinese Restaurant Operations Manager is responsible for overseeing two Chinese Restaurants within the hotel. This role involves providing strategic leadership and comprehensive supervision to the teams of both outlets, ensuring consistent delivery of exceptional guest satisfaction while driving the achievement of established budgets and operational goals for each restaurant. The Chinese Restaurant Operations Manager reports to the Director of Food & Beverage.
As Chinese Restaurant Operations Manager, you will responsible for the following duties:
- Reporting to the Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Lead, motivate, and inspire the teams of both outlets to deliver exceptional service experiences that align with brand standards and the unique positioning of each Chinese Restaurant.
- Leads outlet team to achieve the outlet’s financial and operational targets; seeks out and reviews potential business opportunities in line with the outlet’s financial targets.
- Works with direct reports to develop and execute the outlet’s food & beverage promotions, is aware of the comp set and proposes ideas to continually improve the range and quality of the outlet’s products and services.
- Ensure effective communication flow within each restaurant (e.g., pre-meal briefings, staff meetings, coordination with culinary teams) and cross-restaurant information synchronization to maintain operational consistency.
- Sets goals and expectations for direct reports using the annual performance appraisal process and holds staff accountable for success & failure. The Managers key accountability is to ensure that his direct reports are equipped with all tools to be successful at work.
- Ensure that all team members receive appropriate and ongoing training to successfully perform their job and to further develop within the food & beverage division.
As Chinese Restaurant Operations Manager, we expect from you:
- A minimum of 5 years of working experience in luxury hotels or renowned Chinese restaurants, with at least 2 years in a Chinese restaurant management role (preferably overseeing multiple outlets). A proven track record in building customer loyalty, enhancing guest satisfaction, driving profitability, and controlling costs.
- Proficient in knowledge of various foods and alcoholic beverages, with in-depth expertise in Chinese cuisine and pairing recommendations.
- Ability to establish and maintain strong cooperative relationships with surrounding hotels, restaurants, and F&B suppliers; drive joint marketing activities to achieve resource sharing, complement advantages, and expand customer channels for both restaurants.
- Highly responsible, reliable, and strong cross-departmental collaboration skills.
- Ability to manage daily operations of two restaurants efficiently in a high-pressure, fast-paced environment.
- Excellent team leadership and cross-team collaboration skills, with the ability to inspire the potential of teams from both restaurants.
- Strong guest-centric mindset, with the ability to remain calm and courteous while addressing guest needs; exceptional customer insight and problem-solving skills.
- Ability to engage in English conversations, read and write on B1/B2 level.
Our Commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
Competitive Benefits Package.
We’re Fans. Are you?
广州文华东方酒店现诚聘中餐厅营运经理加入餐饮部团队。
你是否渴望成就卓越？是否期望与团队协作取得成功，彰显诚信与尊重，并肩负责任？是否秉持不断成长的信念？我们诚邀你一同不懈追求，卓尔不凡。
文华东方是一家屡获殊荣的酒店集团，拥有及管理全球享负盛名的酒店、度假酒店及酒店管理式住宅，遍布全球最受欢迎的目的地，并拥有强大的发展前景。文华东方酒店集团为宾客提供融合东方魅力的21世纪奢华体验，凭借打造全球多个备受瞩目的项目而日益受到广泛认可。最为人称道的是，文华东方酒店集团致力于打造丰盈时光的体验，将平凡转变为卓越，将宾客转化为粉丝。
广州文华东方酒店位于广州市天河中央商务区核心地段，由季裕棠设计师事务所设计，提供广州城中宽敞的客房体验。酒店的米其林二星粤菜餐厅江-由辉师傅主理、文华饼店和The Loft酒吧为宾客提供了丰富的餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。
关于职位
该职位隶属于广州文华东方酒店餐饮部，中餐厅营运经理负责管辖酒店内的两个中餐厅，为两个餐厅的团队提供战略性领导与全面监督，确保在达成各餐厅既定预算及运营目标的同时，持续为客人提供高标准的满意度体验。中餐厅营运经理向餐饮总监汇报。
作为中餐厅营运经理，你将负责以下职责：
- 向餐饮总监汇报工作，职责和基本工作职能包括但不限于以下内容:
- 领导、激励并鼓舞两个餐厅的团队，确保提供符合品牌标准及各中餐厅特色定位的卓越服务体验。
- 领导部门团队完成部门财务和运营目标;根据公司的财务目标，寻找并评估潜在的商业机会。
- 与直接下属一起开发和执行餐厅的食品和饮品促销活动，了解竞争环境，并提出想法，以持续提高部门产品和服务的范围和质量。
- 确保各餐厅内部沟通高效（如餐前简报、员工会议、与厨房团队协作等），并实现跨餐厅信息同步，保障运营一致性。
- 通过年度绩效评估程序为直接下属设定目标和期望，并让员工对成功和失败负责。经理的主要职责是确保他的直接下属配备了所有工具，以在工作中取得成功。
- 确保所有团队成员接受适当和持续的培训，以成功地完成他们的工作，并进一步发展他们在餐饮部的发展。
作为中餐厅营运经理，我们期望你具备以下能力：
- 5 年以上豪华酒店或知名中餐厅工作经验，其中至少2年担任中餐厅管理岗位（优先考虑有多个餐厅管理经验者），具备建立客户忠诚度、提升宾客满意度、创造利润及成本控制的成功案例。
- 精通各类食物及酒水产品知识，尤其熟悉中餐菜品特色与配酒搭配。
- 具备与周边酒店、餐厅及餐饮供应商建立良好合作关系的能力，推动联合营销活动，实现资源共享与优势互补，拓展双餐厅的客源渠道。
- 高度负责、可靠，且具备出色的跨部门协作能力。
- 能在高压、快节奏的环境中高效统筹两个餐厅的日常运营。
- 具备卓越的团队领导力与跨团队协作能力，能有效激发两个餐厅团队的潜力。
- 以客人为中心，能在关注客人需求时始终保持冷静与礼貌，具备出色的客户洞察力与问题解决能力。
- 英语语言技能：
- 口语：会话/优秀
- 写作和阅读：优秀
我们对你的承诺
学习与发展：你的成功就是我们的成功。我们为你量身定制专属的学习与发展计划，助力你在职业生涯的各个阶段持续成长。
Mostay酒店入住福利：努力工作的同时，也需要适时放松。作为#MOfamily文华东方酒店集团的一员，无论你身在何处，都可以选择入住我们集团的酒店。MOstay福利为你及你的亲友提供酒店免费住宿和优惠房价。
员工健康：平衡工作与生活至关重要。我们关注你的身心健康，并在全球范围内为所有员工提供多种健康福利和康养体验。
退休计划：你的付出，我们定当回报。我们根据你的服务年限和职位，提供不同的退休计划。
极具竞争力的福利待遇。
We’re Fans. Are you?
