财务回报
- Validate the potential of assigned accounts and create account plans as per the IHG hotel standard operating procedures 验证指定客户的潜力，并根据洲际酒店标准操作程序创建客户计划
- Grow assigned accounts so to meet fixed goals and maximise profitability 增长指定客户以达到固定目标和最大化利润
- Gather information on current and prospective clients / contacts to generate incremental business 收集现有和潜在客户/联系人的信息，以产生增量业务
- Maintain effective control of sales expenses 保持销售费用的有效控制
- Ensure timely delivery of Master Invoice to customers and facilitate payment 确保发票及时交付给客户并协助付款
员工团队
- Use both account interactions and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures 利用客户互动和公开工具来监控竞争对手与酒店和客户组合相关的活动，并按照酒店流程与主要利益相关者分享相关信息
- Provide feedback to management on changing market conditions, including competition and market trends 向管理层提供市场变化的反馈，包括竞争和市场趋势
- Involve the Sales Manager where appropriate on sales calls and sales meetings 在销售电话和销售会议上适当的与销售经理沟通
- Communicate to his/her superior any issues encountered and other relevant information 与他/她的上级沟通遇到的任何问题和其他相关信息
- Attend and participate in training sessions, daily briefings and other meetings as required 按照要求参加培训课程、每日简报和其他会议
- Where applicable, supervise, guide and train Sales Coordinators in carrying out their responsibilities 在适用的情况下，监督、指导和培训销售协调员履行其职责
宾客体验
- Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff 在自己的客户组合中建立人际关系，与关键决策者和其他相关人员建立关系
- Conduct client meetings as well as planning and coordinating site introduction tours and inspections 召开客户会议，规划和协调现场介绍和检查、
- Handle and manage clients’ queries or issues 处理和管理客户的疑问或问题
- Be proactive and responsible for the follow up of new sales leads to enhance guest experience 积极主动地跟踪新的销售线索，以提高客户体验
- Develop and maintain contact with business generators (MICE Planner; travel agents; etc. 开发并保持与商务人员的联系(MICE计划人员;旅行社;等等)。
企业责任
- Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes 确保及时准确地更新所提供销售系统中所有相关活动的准确记录，以供日后参考及控制之用
- Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action 更新帐户和联系资料，附加帐户计划，确保“实时”信息的行动
- Develop awareness and reputation of the hotel and the brand in the local community 在当地社区树立酒店和品牌的知名度和声誉
- Perform other duties as assigne 完成分配的其他工作