Kody is a rapidly growing fintech company that builds smarter ways for businesses to manage payments and financial services. As we scale, we're looking for an IT Administrator to join our Shenzhen office and support our internal systems, devices, and day-to-day IT operations.
Position Overview
This is an exciting opportunity for someone early in their IT career who is organised, proactive, and eager to learn. You’ll be based in our Shenzhen office and work closely with all of our teams to support our technology needs, including device setup, system access, and basic IT troubleshooting. You’ll also play a key role in maintaining internal documentation and improving processes as the company grows.
We’re not expecting deep experience - just the right mindset, good foundational skills, and a willingness to get stuck in. If you enjoy solving problems, learning new tools, and working with technology, we’d love to hear from you.
This is a key office-based role and will be integral to supporting both local and remote teams across various time zones. You’ll be collaborating closely with our IT and People teams to keep our systems secure, efficient, and reliable.
Key Responsibilities
IT Support & Hardware Management
- Set up and configure laptops (mainly Apple MacBooks) for new joiners.
- Provide day-to-day IT support to local and remote team members, including password resets, access issues, and hardware troubleshooting.
- Manage basic user administration across tools like Google Workspace, Slack and 1Password.
- Track and organise company equipment and ensure it’s properly maintained and returned.
- Help manage our Mobile Device Management (MDM).
- Maintain simple IT documentation to support onboarding and ongoing troubleshooting.
- Support the Hong Kong office’s tech setup i.e. monitors, printers, routers, etc.
- Assist with any office-wide tech changes or system upgrades.
- Coordinate with vendors or logistics providers when purchasing equipment.
- Be involved in evaluating new tools or improving internal processes.
- (Optional) Learn about POS or PMS systems if relevant to your interests.
Requirements
What We’re Looking For
- 2+ year of experience in a support, IT, operations, or technical admin role, or a tech-savvy individual with strong interest in IT.
- Comfortable using and supporting MacBooks (Apple devices).
- Familiarity with Google Workspace is essential.
- Basic understanding and willing to learn MDM systems and basic networking.
- Reliable, organised, and happy to take initiative.
- Fluent in English and Mandarin (Cantonese is a bonus)
Benefits
- A new office space in Shenzhen to help grow!
- Competitive Compensation Package
- Equity available
- Comprehensive health and dental insurance (for you and eligible dependents).
- A fun, international team that values curiosity, ownership, and progress.
- Opportunity to grow into a more senior IT or systems role over time.