Would you like to join a fast-growing, international team within a globally recognized audio brand?
As a Technical Support Specialist, you will join our Bang & Olufsen APAC Service Team in Shanghai. You will support both online and offline retailers, handle repairs, and contribute to product quality improvements, while also being involved in company events. This is a unique opportunity to grow with a fresh, motivated team of 15 colleagues.
Key responsibilities
- Support both online/offline retailers from technical and product perspective.
- Inspect and repair products in the workshop, process orders in service and repair systems.
- Collect and report quality issues to support product improvement.
- Company event support, including installation and technical consultants.
- Parameters for effective performance: Repair lead-time and quality, retailer/customer satisfaction.
You have at least 2 years of experience in customer service or technical support and a solid foundation in technology. You’ve worked in consumer electronics or home appliances.
Moreover, you bring:
- Bachelor’s degree in a related field.
- Commitment to customer service excellence and people development.
- Open-minded, capable of adjusting to project needs, motivated, and detail-oriented mindset.
- IT skills: MS Office; ERP experience (SAP).
- Language skills: Mandarin at proficiency level and English at intermediate level: read/write/speak.
You will be part of a growing, inspiring APAC Service Team, working closely with 5 colleagues based in Shanghai and 10 in Hong Kong. The team is supportive, collaborative, and focused on delivering service excellence.
With around 1,100 employees from over 55 countries, Bang Olufsen is an agile, inclusive company where flexibility, open communication, and mutual respect are part of our culture. For more than 100
years, we have created luxury audio products that combine beautiful sound, timeless design, and unrivalled craftsmanship. Our headquarters in Struer, Denmark, alongside our international offices, showcases our commitment to innovation in delivering unforgettable audio experiences.
Compensation: Comprehensive salary and benefits package.
Location: Shanghai
Start date: As soon as possible.
Travel: 10 - 30 days per year
How to apply
Submit your CV and application in English by pressing the ‘Apply’ button. Applications are assessed continuously, so please apply as soon as possible and no later than 5th September 2025. We encourage you to apply as soon as possible; this advert could be close before the stated deadline if we receive a high volume of applications.
At Bang Olufsen, we hire based on merit and welcome applicants from all backgrounds. Please focus your application on your skills, experience, and qualifications and refrain from including personal information such as photographs. We’re committed to a diverse, inclusive workplace where everyone can thrive, so if you see potential in yourself, even without meeting every requirement, we encourage you to apply.
If you want to know more about the position, you are welcome to contact our Senior Talent Consultant, Antoniya Petkov on ANTP@bang-olufsen.dk. Please do not send your CV and application to this e-mail directly as these will not be taken into consideration.
Read more about our recruitment process and explore your career opportunities within Bang Olufsen here.