Job Description:
1. Job Purpose:
( the statement of job purpose in one or two clear and concise sentences )
Providing in site and on site technical support for rigids business such as Panel, Pipe composite and other applications mainly in appliance industry
2. Principal Accountabilities:
( the major end results the job is expected to achieve )
a) Fully complies with HPU policy and Local EHS regulation
b) Maintains and optimizes the innovation portfolio for Rigids for the part of appliance
- Identifies customer’s activities and needs
- Develops the products as the marketing requirements
c) Provides technical support/training for the key customers
- Provides product/technical introduction to new customers
- Ensures the customer understanding HPU product portfolio
- Conduct the trials and pilot production for the customers
- Provides technical solution and develop the products as customer’s requirements
- Communicate with customers to identify the trials and follows the feedback
d) Handles the complains / trouble shooting
- Provides trouble shooting timely and effectively
- Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively
e) Market Intelligence
- collects up-to-date market intelligence from relevant industries, the customers and the competitors and aware of the regulations timeline.
3. Knowledge / Experience / Skills Needed
( education, experience, skills and training required for the job )
Education:
Minimum bachelor degree of polymer science
Experiences:
At least 5-8 years chemical related work experience. The experience in PU appliance is optimal.
Skill:
MS Office functionalities
MS Office functionalities
Training:
Updated PU Rigids knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills
Additional Locations: