Job Description
Key accountabilities
- Technical Support
Routine technical support of customers, including direct farm contact and the commercial animal farming industry. Acts as technical resource to sales professionals and customers. Interpreted field data and provide feedback concerning housing, transport, equipment, nutrition and related matters. Documents customer requirements and provides technical guidance related to sales strategy and proposals.
- Value Selling
Asks questions which uncover implied needs, and which develop those needs. Builds value for the customer by investigation to uncover explicit needs and develop those needs. Demonstrates company’s capability by explaining how company’s products and services match a customer’s explicit needs (Benefit Statements) Supports the feasibility of standard, customized, partnerships alternatives of new approaches for offered products and services, viewing its optimization and improvement.
- Knowledge sharing
Introducing new solutions and concepts to the customer. Manages a programme of communication to the animal breeding industry through in-house publications and press articles; Prepares technical presentations and demonstrates how a product meets client needs. Contributes to sales meetings by providing deeper understanding of solutions workings or applications, as well as of product limitations and non-traditional product usage. Facilitates in training for internal sales professionals and on-site technical training for customers.
- Process optimization
Develop, monitor and update written standard operating procedures and process control strategies. Supports other organization functions, such as engineering, manufacturing or quality control, to identify user and/or design problems.
- Tools
Coordinates, executes, maintains and / or improves various administrative sales processes and systems, in line with the applicable way of working to ensure an efficient and effective sales administration compliant with policies and regulations. Records the outcome of a sales call and plan future actions which moves the sale towards a successful conclusion – including additional investigation (needs identification) where necessary.
- Management information
Provides insights to management on request, or own initiative, regarding quantitative and qualitative developments within his / her area of sales/expertise, based on reporting guidelines, and ensures all information is appropriately stored and updated, so that management and / or relevant stakeholders are able to make (timely) decisions and determine or adjust sales decisions and strategy.
- Internal networking
Responsible to maintain and build own product and technical knowledge in relevant product categories by taking local & global technical trainings and by collaborating with the sales team, product development and Global Innovation. Based on input from Marketing and Pricing measures, prepares and quotes customers, in order to advise customers appropriately and to conclude the sale of product.
Projects
May participate in various sales and customer service related projects in his / her area and contributes to project results.