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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - HASE FRAUD DETECTION NHC
Principal responsibilities
The primary role is to rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behavior) utilizing the internal system data sources to establish whether the anomalous behavior can be allayed and discount basic on the analyst and fraud sense.If not, the officer will conduct detailed investigation utilizing all internal and external sources available, and continue working on the same alert.
Once the Officer has reached a conclusion, if the case is deemed to not represent suspicious, it will be discounted.
If it is deemed anomalous, the Officer will be conduct an outbound call for verification the suspicious activities. If confirmed as fraudulent, the Officer is required to follow up the action with customer, e.g. Education/Mitigation/Prevention etc.
The Officer will also handle calls for fraud reporting and fraud related enquiries to mitigate the risk incurred to the customers and to the Bank.
In addition to the above, the Senior Fraud Officer will act as the Subject Matter expert of the department and be the referral point for any queries posed by Associates, management, trainees and other stakeholders’ interventions. Also, the Senior Fraud Officer will work in the capacity of escalation filter depending on the business requirement of the department. Furthermore, the Senior Fraud Officer will be required to provide hands on support to new trainees’OJT , coaching for under performers, seeking procedural clarifications, ironing out grey areas, as well as communicating the updates to the team falls within the purview of the Senior Fraud Officer.
Domain experience - Min 2 years fraud or financial services or customer service experience.
Excellent communication - Effective conversational skills, proficient in both spoken and written English/ Cantonese/Mandarin.
Strong customer service skills.
Ability to write business letters and reports.
Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions.
Detail oriented - Research and patiently review the case.
Multitasking ability - Toggle between multiple applications and ability to work on multiple task.
Domain knowledge curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends.
Timely escalation of fraud trends, suspicious activity, issues, etcs to Management and Fraud Risk.
Basic understanding of MS Office. etc.
Flexible to working in a 24x7 process in rotational shifts, including weekends.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.