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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - FRAUD MITIGATION SERVICE HASE.
Principal responsibilities
The jobholder will conduct investigation and handle calls related to fraud risk. This includes fraud risk analysis, red flags identified, report writing, and customer communication.
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’.
The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
The jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.
The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
Ability to demonstrate strong organizational and time management skills to meet department standards of productivity and quality in a production environment
Achieve results while managing workloads for multiple products, potentially across various platforms and systems.
Excellent communication with strong custome service skills - Effective conversational skills, proficient in both spoken and written English/ Cantonese/Mandarin.
Ability to write business letters and reports.
Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions.
Detail oriented - Research and patiently review the case.
Multitasking ability - Toggle between multiple applications and ability to work on multiple task.
Domain knowledge curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends.
Timely escalation of fraud trends, suspicious activity, issues, etcs to Management and Fraud Risk.
Capacity to be self-reliant and opportunity to demonstrate initiative.
Knowledge of MS Office products.
Rotating shift from 9:00 to 22:00.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
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