You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role
You will be supervising, directing + optimizing your local customer care team (CCL) to to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will also drive service improvement activities, to ensure customer satisfaction with our products, services and features.
Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC) to establish + strengthen operational relations with customers.
- To provide, document and follow-up on quotations for existing business in line with the pricing strategy.
- To ensure complete + correct customer contact data, service data and changes in KN systems while ensuring a best-in class onboarding + then setting up + consistently providing customer reporting.
- To consistently perform shipment qualification in line with working instructions to ensure full + complete handovers to the OCC to optimize the customer experience.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To drive continuous improvement of processes + controls to improve service levels and efficiency.
- To document, analyze + resolve complaints, identify root causes + find sustainable solutions with the OCC.
- To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
- Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success.
- You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Supervisor.
Good Reasons to Join
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne + Nagel is the best place for a successful professional career, start a conversation with us and click apply today!