Key Responsibilities
- Handle all back office operation tasks including general administration, maintenance, uniform, etc.
- Responsible for reporting and analysis, ensure information is well transmitted to related parties
- Be a real partner to sales team by providing quality follow up for all customer service cases
- Work with related teams on customer service/aftersales service related issues in a timely and professional manner
- Ensure all company policies/procedures in store are followed and manage archiving for relevant documents
- Assist with implementation and accurate use of digital tools
- Monitor overall operations and provide support when needed
- Be responsible for the application of procedures related to internal control and health & safety
- Identify system weakness of boutique and advise plan of improvement
- Handle other duties as assigned
Skills and Knowledge
- Minimum 3 years’ experience in luxury retail or 6 years’ experience in a multi-tasking customer-oriented environment, airport experience is a plus
- Motivated to learn and improve
- Proactive, self-initiated, detail minded, creative, good team player, good communication skill
- Flexible, good common sense and good problem-solving skill
- Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus
- Familiar in computer operation with very good knowledge on usage of excel