Logistics Representative (Japanese Speaker)

Job ID: R45167

Logistics Representative (Japanese Speaker)

Primary Location: Shanghai China

C.H. Robinson is looking for the Logistics Representative role! In this role, you will be accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes.

A great chance to develop your skills of communication and operation excellence!

Responsibilities:

• Ensure Transportation arrangements are made for shipments by the following:
  • Monitoring customer load board and information flow in the Transportation Management System
  • Maintaining any team mailboxes
  • Performing relationship and knowledge-based exception management to any pre-defined processes
• Document and organize existing standard operating processes
• Learn multiple job functions within assigned team
• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
• Meet operational metrics
• Conduct CHR systems trainings to external CHR customer representatives
• Manage reconciliation of daily, weekly, monthly, and quarterly reports
• Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value proposition
• Act as a resource and support for peers when needed
• Understand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• Bachelor's degree from accredited college or university
• Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
• Minimum 1 year of prior experience working with and troubleshooting information systems
• Ability to work flexible schedule on occasion, including overtime hours when requested
• Ability to travel up to 5% (domestic and/or international)
• Fluent in English and Japanese (written and verbal) and the primary language of the applicable region

Preferred Qualifications:

• Excellent customer service skills
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences
• Strong written and verbal communication skills
• Ability to think critically, analyze data and solve problems quickly and accurately
• Ability to work in a team oriented and fast-paced environment
• Ability to prioritize and handle a variety of tasks
• Continuous improvement mindset
• Ability to adapt to an ambiguous and changing environment
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Equal Opportunity Emp

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.