Field Service Engineer

The Services Engineer, will be responsible for carrying out installations, maintenance and repairs Bio-A products for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability

Main Responsibilities & Tasks:

• Provide exceptional customer care

• Provide technical support to customers

• Travel to customers by ground, train and air transportation as needed

• Provide training to customers on the basic use and operation of Bio Analytics instruments

• Perform break fix service, and installation of complex mechanical systems

• Perform preventative maintenance

• Perform software updates / upgrades

• Perform software updates / upgrades

• Assist with resolving IT issues related to Bio Analytics system installations

• Assist in drafting documentation of process and procedure as required

• Pass along identified leads to the sales manager

• Travel to our Ann Arbor, MI, Freemont, CA and or Welwyn Garden City, UK facilities for training as needed

• Lift items that weigh up to 35 Kg

Qualifications & Skills:

• Excellent customer skills

• Mechanical or Biomedical Engineering Technology degree

• Good IT skills

• Willingness to travel extensively on short notice

• Excellent mechanical / electromechanical skills

• Good oral and written English

• 3+ years life science related field service experience

• Be familiar with Microsoft office / CRM tools