Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Facilities Coordinator
How We support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
- Annual Leave
- Sick Leave
- Staff referral bonus
- On-the-job training
- Promotion opportunities
- Commercial health insurance
Achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators set out below.
What this job involves:
To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.
- Front Desk Service
- To greet clients, handle telephone call, book conference room, office equipment.
- Facility management
- Assist to monitor the Office Facilities & Critical Environment
- Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
- Assist to deal with emergency and arrange ad-hoc repair
- To follow established escalation procedures and incident reporting procedures
- Office equipment & environment management
- Assist FM/FO to ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
- Assist FM/FO to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
- Vendor management
- To assist client/FM to bid the contractors.
- Assist to evaluate the contractors’ service performance.
- Customer Service / Client Relationships
- To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
- To handle confidential document destruction and document archiving.
- Coordinate and support Global Souring in related purchasing & services.
- Ensured Key Operations Procedures are followed to ensure service standards are maintained.
- Assist for the safe keeping confidential document such as bank license and related documents.
- Payment/ billing management
- Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
- To assist client/FM to do accrual.
- To assist update premise pool/general pool allocation key on monthly basis.
- Assist FM team to seek ways to constantly reduce costs and improve operational standards
- Keep good communication with landlord and have the monthly meeting with landlord.
- To assist client / FM to do report work, including monthly report and KPI review etc.
- Provide necessary support to client for handling administration/HR works.
- Any other duties assigned by the client / FM
- University Degree
- Over 2 years’ experience in managing facilities preferred
- Strong interpersonal skills
- Good command of spoken and written English and Mandarin Chinese
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.