Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.
Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.
The Solution Architect is responsible for translating the client’s business requirements into specific systems, applications, or process designs for very large complex technology solutions and architectures. You’ll act as an advocate for the client as the ultimate authority on the architecture designed to address client business problems. You’ll provide direction for design activities, often project-based, sometimes working at customer sites.
As a Solution Architect you’ll gather customer/partner insights from a broad range of stakeholders to shape and form both the definition and ongoing execution of projects. You’ll define and document the architecture to communicate the value proposition of the business solution along with the project approach. Collaborating with the Project Manager you’ll jointly drive project/technical governance of the design, build, and deployment into use. You’ll work with the business sponsor and customer/partner stakeholders to gather and ratify requirements and constraints and collaborating with the Account Team and/or Bid Team to understand the business solution/problem. This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead the solution architecture for Dynamics 365 CRM implementations, ensuring alignment with business objectives and Microsoft best practices.
- Design and deliver end-to-end CRM solutions across Sales, Customer Service, Marketing, Field Service, and related modules.
- Define integration strategies with ERP systems (e.g., D365 F&O), third-party applications, and Azure services.
- Oversee data migration strategies using Data Export Service, Dataflows, and Azure Data Factory.
- Implement Power Platform components (Power Apps, Power Automate, Power BI) to extend CRM capabilities.
- Ensure security, compliance, and governance across environments, including role-based security and data protection.
- Drive DevOps practices for CRM deployments using Azure DevOps pipelines and automated testing.
- Collaborate with stakeholders to define functional and technical requirements, ensuring scalability and maintainability.
- Provide technical leadership to development teams on customization, configuration, and extension best practices.
Technical Area
- Dynamics 365 CRM Expertise
- Strong knowledge of Sales, Customer Service, Marketing, Field Service modules.
- Experience with customization and configuration: entities, forms, views, business rules, workflows, and plugins.
- Proficiency in Power Platform: Canvas Apps, Model-driven Apps, Power Automate, Power BI integration.
- Development & Integration
- Hands-on experience with C#, .NET, JavaScript, and TypeScript for CRM extensions.
- Knowledge of Dataverse, OData, Web API, and SDK for custom integrations.
- Familiarity with Azure services: Logic Apps, Functions, Service Bus, API Management.
- Data & Analytics
- Experience with Data Export Service, Azure Synapse, and Power BI for reporting and analytics.
- Understanding of data modeling, ETL processes, and data governance.
- DevOps & Lifecycle Management
- Expertise in Azure DevOps for CI/CD pipelines, solution packaging, and automated deployments.
- Familiarity with ALM best practices for Power Platform and CRM.
- Security & Compliance
- Role-based security, field-level security, and GDPR compliance.
- Knowledge of audit and monitoring tools for CRM environments.
Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 10+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain of D365 CRM.
o OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain of D365 CRM.
o OR equivalent experience - 5+ years managing multiple projects or portfolios
- 3+ year(s) experience leading blended, multidisciplinary teams
- Proficient in both verbal and written English communication
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.