Company Description
Job Description
What Will You Be Doing?
- Lead CRM program operation, campaign, and initiative at omni channel, incl. Store, WeChat, Tmall, JD, and DY
- Develop, implement, and continuously refine loyalty programs in line with business and marketing brand strategy
- Daily loyalty program operation across all channels to enhance customer acquisition, engagement, conversion, and retention throughout customer lifecycle and maximize customer lifetime value
- Take initiative in identifying opportunities and collecting preferred practices across industries to continuously optimize CRM strategy
- Work closely with internal, external, and global partners in developing and executing CRM operation and campaigns to support business growth
What Do You Need To Bring?
- 5+ years’ experience with a successful track record in CRM fields, either in-house or at an agency
- Bachelor's degree required with emphasis on marketing/digital/analytic field, or equivalent practical experience
- Highly organized with multi-tasking, able to prioritize multiple tasks, execute simultaneously with great attention to details
- Strong cross-functional communication and collaboration, and initiative to drive result independently
- Experience in marketing analysis, digital marketing and platform backend data interpretation
- Fluent in written and spoken English
Our Company
Abercrombie & Fitch Co. (A&F Co.) is a global retailer of five iconic, omnichannel lifestyle brands catering to the kid through millennial customer: Abercrombie & Fitch, abercrombie kids, Hollister, Gilly Hicks and Social Tourist. At A&F Co., we’re here for our associates, customers and communities on the journey to being and becoming who they are – and because no journey is the same, we strive to create an inclusive culture, where everyone is free to share ideas.
Our Values
We lead with purpose and always put our people first, which is evidenced by our Great Place to Work™ Certification, as well as being a 2021 recipient of Fortune’s Best Workplaces in Retail, and named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign for 16 consecutive years. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
What You'll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- Annual companywide review process
- Flexible spending accounts
- Medical, dental, and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off & one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Additional Information
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER