Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
Your role:
Local Medical Information Professional is to provide a high quality medical information support via medical communication platform following relavent policies and SOPs, maintain and update information of local products, make collection and delivery of customer insight regularly, develop and review SOP on products knowledge, ensure that all unsolicited medical inquiries from customers are responded in highest medical standard, provides the stakeholders with up-to-date and scientific information management.
OPERATIONS:
- Establish and maintain a high quality Medical Information service to ensure all medical inquiries received by the company are handled according to the global standard and in line with local regulations
- Manage, create and review all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs
- Perform oversight of services provided by external Medical Information vendor and manage need for training or support
- Ensure consistent use of the Medical Information database, oneGMI (or equivalent), with high quality documentation of inquiries, responses, approval processes, and by appropriately managing all documents; provide training to all local users
- Serve as a best practice resource and as an acknowledged expert and trusted authority within the company for Medical Information
- Ensure reconciliation between Adverse Event reports and Product Complaints with local Patient Safety and Quality colleagues, according to the established processes
- Perform regular quality control review of medical inquiry management
- Ensure compliance with all relevant internal and external regulations, with a clear sense of how to protect company reputation and prevent allegations
- Support Medical Information activities at key strategic congresses; coach and collaborate with local colleagues
- Monitors, analyzes and delivers medical information to stakeholders and contributes to medical strategy in brand / launch strategy.
- Optimize inquiry-receiving channels to increase inquiry handling efficiency and HCP accessibility for unsolicited inquiry submission
DATA GENERATION AND SCIENTIFIC COMMUNICATION:
- Provide the company with up-to-date scientific information, in response to internal requests
- Drive awareness of Medical Information, both to internal stakeholders and external customers
- Analyze Medical Information inquiries and prepare regular insight reports for internal stakeholders
- Drive forward the delivery of all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs
Who you are:
Education:
- Minimal Educational Background: Graduate preferably in Science or allied branches
- University degree (Bachelor’s) required, preferably in scientific field of relevance to position
- Secondary / advanced scientific degree (e.g., MSc, PharmD, PhD, DO, MD) required
- Scientific and / or clinical training in area of relevance to position strongly preferred
Working experience:
- Minimal Experience: 2-5 Years in pharmaceutical industry is advantageous
- Professional knowledge on clinical medicine and pharmaceuticals
Specific Skills:
- Good communication
- Computer literacy
- Good coordination skills
- Fluent in local language
- Fluent in spoken English and fully proficient in written English
- Team player with reflected can-do attitude
- Self-motivated, self-confident
- Excellent time management and multi-task management skills
- Strong project management
- Analytical skills
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
