We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.
Principal responsibilities
- Ensure reliability and uptime of voice communication systems among office, branch and contact centre platforms.
Compliance oversight adhere to banking regulations (e.g., call recording retention, data privacy laws).
Technology Upgrades: Implement modern solutions (e.g., cloud-based contact centre, UC platforms) to enhance efficiency.
Vendor Management: Negotiate contracts, monitor SLAs, and coordinate with telecom providers.
Troubleshooting: Resolve outages or performance issues impacting customer or internal communications.
Cost Optimization: Control telecom expenses through budgeting, cost analysis, and service renegotiation.
Disaster Recovery: Design and test backup systems to ensure business continuity during failures.
User Training: Educate staff on system usage, features, and security best practices.
Integration Coordination: Align voice systems with banking IT infrastructure (e.g., MyWorkspace, security tools).
- Knowledge on VoIP concepts such as SIP trunk, TDM, IDA will be definitely advantaged.
- Knowledge on Cisco data network is preferable.
- Knowledge on SBC (SIP Border Controller) is a plus.
- Knowledge on Python or basic programming is a plus.
- CCNA network/ voice certification is definitely advantaged.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***
