- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Documents customer information and recurring technical issues to support product quality programs and product development
Required Skills:
- Associate/Bachelor's degree or equivalent experience
- 3+ years of related experience
Physical Demands & Working Conditions:
- Perform activities such as sitting, standing, or typing for extended periods of time
- Must be able to communicate information and ideas so others will understand
- Must be able to exchange accurate information
- Operates in a professional office/manufacturing environment
- Constantly operates a computer and other office productivity machinery
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role
