At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

1.0Manage Field Operations - Maximize Operational Effectiveness

The Medical Science Liaison Manager:

• Deploys the necessary tools, processes, and other resources to enable successful field activities.
• Oversees geography management and the Medical Science Liaisons commitment and effectiveness in developing and maintaining relationships with Scientific Experts and other external customers.
• Identifies meaningful and appropriate metrics to measure performance.
• Creates and reviews activity reports/dashboards, assesses Voice of the Customer survey findings and other materials to identify opportunities to improve performance, enhance the allocation of resources, and meet objectives.
• Evaluates and resolves complex business and operational problems.
• Oversees compliance with the applicable promotional law and Lilly policies and procedures by monitoring training compliance, conducting periodic reviews of documentation, providing feedback from observation of field activities, and engaging in other oversight efforts. This includes completing all required tasks defined in the MQS procedure Medical Science Liaison Programs and Quality Agreement (for example, Quality Reviews of documentation, field visits, Scientific Expert Identification reviews, etc.)

2.0Design and Implement Strategic Initiatives to Optimize Team Performance

The Medical Science Liaison Manager:

• Creates and executes strategic plans and to improve the team's performance and leverage the impact of its expertise with both Scientific Experts and internal partners.
• Identifies, develops, and implements specific initiatives to enhance the team's medical expertise, improve team dynamics, boost efficiency, improve alignment with corporate priorities, or achieve other objectives.
• Organizes team meetings or other forums to share best practices, recognize contributions, enhance skills, and discuss important organizational and administrative developments.
• Ensures close collaboration and alignment with appropriate therapeutic area CRPs and other internal partners
• Leads/participates in process improvement projects and initiatives locally, regionally and globally - in collaboration with other Medical Science Liaison Managers and Global Medical Science Liaison Capabilities colleagues.

3.0Establish and Maintain Effective Partnerships

The Medical Science Liaison Manager:

• Participates as an active member of relevant Area Brand Teams (ABTs) and partners appropriately with other cross-functional teams.
• Oversees collection and communication of scientific intelligence, clinical insight and other field input to better inform decision-making by internal partners.
• Collaborates with peers and other members of the function's leadership team (Medical) to share best practices and contribute to objectives.
• Supports the Medical Science Liaison's relationship-building efforts with Scientific Experts, supplementing these partnership efforts as needed.
• Contributes to the Medical Science Liaison regionally and globally by sharing best practices and resources
• Represents the local Lilly ML function with Alliance Partners /Joint Ventures (AP/JV by participating in alliance procedure discussions, conduct/activity negotiations and escalations/issue resolution.

4.0Business Planning

The Medical Science Liaison Manager:

• Partners with medical leadership to align medical strategies and priorities as part of business planning process
• Collaborates with supervision and other relevant colleagues in the business planning process to ensure that appropriate resources are obtained for the team activities and operational needs/gaps.
• Monitors and manages team budget

5.0Scientific and Technical Expertise

The Medical Science Liaison Manager:

• Maintains the functional expertise necessary to appropriately lead the MSL organization, monitor individual performance, and coach individual MSLs to improved performance in the role. This includes deep knowledge of appropriate external regulations and internal standards and procedures.

Develops the level of scientific expertise necessary to effectively engage with internal partners.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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