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Sr. Customer Service Representative

莫仕
澳門
1天前
What You Will Do
  • 1.New order review and delivery schedule confirmation
  • 2.Shipment arrangement according to inventory, customer requested date and shipping mode.
  • 3.Follow up shipments and make sure the shipments can arrive at customer side timely to avoid customer shortage/ line down and improve the CRD & MPD performance.
  • 4.Demand analysis-Find out the pull in, push out & cancellation items from the backlog list.
  • 5.Work with planner to confirm the delivery schedule & try the best to meet customer's demand.
  • 6.Reply customers inquires timely and no complain from customer.
  • 7.Freight cost management. Negotiate the shipping mode with customers to save DG freight cost.
  • 8.Work with PM for samples arrangement.
  • 9.Follow up RMA/RGA, closely work with QA, WH, customs & Planner about RGA following up.
  • 10.Related weekly report and monthly report update, for instance freight analysis report, CRD performance report, shortage report etc.
  • 11.Debit note & Credit note application.
  • 12.Perform other related duties as assigned by management

Who You Are (Basic Qualifications)

  • B.S. Degree , a t least 3 years similar working experience
  • English
  • -Fluent oral English, good listening, reading and writing skills; ERP application.
  • Good excel application skills and data analysis skills; Good communication skills; sense of urgency

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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