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We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management.
Business: Emerging Technology
Principal responsibilities
- This role will carry out some or all the following activities:
- Develop and implement strategies for effective issue management and resolution, minimising downtime and enhancing user experience.
- Collaborate with cross-functional teams to integrate DevSecOps practices, ensuring security and compliance within the platform.
- Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand
- End-to-end accountability for a product or service, act as ITSO and production manager to meet customer needs as part of the Customer Journey
- Actively contributes to Technology Engineering Practice by sharing Subject Matter Expertise from their area of specialism, best practice and learnings and coaching of team members.
- Drives adherence to all standards and policies within their area of DevOps technology.
- Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
- Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
- Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc.
- Demonstrable entrepreneurial spirit; A change driver, strong leadership and fast leaner.
- A university graduate. Graduates from an international top university highly preferred, MS or PhD preferred.
- Deep understanding of “follow the sun” Production Support Model, “Production First” concept, ITIL, DevSecOps is a muct. Knowledge of “Talk is cheap. Show me the code”
- - Linus Torvalds (2000) Hands-on engineering capabilities in state-of-the-art technologies (AI, Blockchain, IoTs, etc.) is a must.
- Business knowledge in financial services industry (retail, wholesale and investment banking, wealth management, insurance, financial markets, etc.) is preferred.
- Strong analytical, design and problem solving skills; excellent team player with ability to work under pressure with minimal supervision
- We value intellectually curious, creative people who enjoy solving challenging, interesting problems and building breakthrough products with growth mindset.
- Strong communication skill in both verbal and written form; capability of delivering effective presentation to teammates and external and internal stakeholders.
- Commitment to assigned task, attention to details and willing to dedicate efforts.
- Experience of working in a DevOps focused environment and working in an Agile Team. Flexible and adaptable in accommodating change of requirement and willing to take new responsibilities when necessary.
- Be able to work across multiple domains of knowledge and skills, and share knowledge across the team. We like people who dig down, understand concepts in detail.
- Knowledge of architecture disciplines and the ability put the governance into practice, knowledge of industry standards will be an advantage.
Leadership & Teamwork
- Contributing to the broader HSBC Ventures agenda including industry knowledge, thought leadership, mentoring across the team and supporting other practice areas where relevant.
- Be an essential part of a high performing team: developing talent, track record of followership, making tough decisions, bringing together cross functional teams to achieve ambitious outcomes, fostering a culture of inclusivity and achievement.
- Experience coaching and mentoring technology talent.
- Relationship management inside and outside the bank with particular emphasis on excellent relationship building skills with technical and product colleagues.
Functional/Technical Knowledge
- Solid demonstratable team leadership skills and excellent incident management skills
- Experience with LLM, including training, fine-tuning, optimizing, and deploying models such as GPT, BERT, or other transformer-based architectures would be a plus.
- Strong solutions architecture and engineering hands-on experience with complex enterprise solutions.
- Good understanding of design on micro-service and containerization.
- Strong experience delivering scalable solutions in finance industry area.
- Familiar with cloud platforms, including auto-scaling and global deployments of application architecture, with actual project experience on at least 1 cloud platform (including AWS, GCP and Ali Cloud).
- Capability to build up and setup PoC Environment rapidly with Cloud, Container, etc.
- Over 10 years’ experience after university bachelor degree
Others
- Principles of Lean Startup Methodology and a VC-style portfolio management; able to imbed those into HSBC’s Agile methodology. Critical is the ability to evolve new or start-up propositions to at least stage A or B.
- Ecosystem knowledge and connectivity including incubators, accelerators, VCs and startups.
- Hands on delivery of digital products in a large enterprise.
HSBCLL/GZ*
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***
